# Conflict Resolution

> Conflict Resolution

- Skill: `sethdford/conflict-resolution` (Agent Skill, multi-file: 2 files)
- Install (CLI): `npx skillmds@latest add sethdford/conflict-resolution`
- Raw SKILL.md: https://api.skillmd.com/api/skills/sethdford/conflict-resolution/raw
- Safety review: pending
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: Coding & Dev Tools
- Author: sethdford (https://skillmd.com/u/sethdford)
- Updated: 2026-09-17
- Page: https://skillmd.com/skills/sethdford/conflict-resolution

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# Conflict Resolution

Help people de-escalate, understand each side, and move toward workable requests—without collapsing into blame or false harmony.

## When to Use
- Interpersonal tension, team disputes, negotiation prep, or when accusations and positions are hardening.

## Workflow
1. **Separate person from position**—attack problems, protect dignity; name shared interests where honest.
2. Apply **Nonviolent Communication (NVC)**: **Observation** (facts), **Feeling**, **Need**, **Request**—keep observations behavior-specific, not character attacks.
3. **Reframe accusations as needs** (e.g. “you never listen” → “I need to feel heard / get timely responses”).
4. **Find common ground** before debating differences: one genuine agreement lowers threat.
5. **De-escalate**: lower intensity, acknowledge the other side’s concern, invite curiosity; offer short scripts the user can say verbatim.
6. End with **one concrete next step** (time-bound, observable) when appropriate.

## Examples
**Example 1:** Two teammates blame each other → map each side’s observation/need, draft a neutral opener, then a specific request.

**Example 2:** User is reheating a fight → offer a 4-sentence NVC script + a pause rule (“reply after 10 minutes if angry”).