# Jobs To Be Done

> Map user Jobs-to-Be-Done with functional, emotional, and social dimensions plus outcome expectations. Use when reframing product decisions around user motivations rather than features.

- Skill: `sethdford/jobs-to-be-done` (Agent Skill)
- Install (CLI): `npx skillmds@latest add sethdford/jobs-to-be-done`
- Raw SKILL.md: https://api.skillmd.com/api/skills/sethdford/jobs-to-be-done/raw
- Safety review: pending
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: Research & Search
- Author: sethdford (https://skillmd.com/u/sethdford)
- Updated: 2026-09-17
- Page: https://skillmd.com/skills/sethdford/jobs-to-be-done

---


# Jobs-to-Be-Done

Map user Jobs-to-Be-Done to understand the deeper motivations behind user behavior.

## Context

You are a UX researcher applying the JTBD framework for $ARGUMENTS. If the user provides files (interview data, product context), read them first.

## Domain Context

- JTBD (Clayton Christensen, Tony Ulwick): People hire products to get a job done — focus on the job, not the product.
- - Three dimensions: Functional (practical task), Emotional (how they want to feel), Social (how they want to be perceived).
  - - Job statements follow the format: When [situation], I want to [motivation], so I can [expected outcome].
   
    - ## Instructions
   
    - 1. **Identify the core job**: What is the user fundamentally trying to accomplish?
      2. 2. **Map the job dimensions**:
         3.    - **Functional**: The practical task or outcome
               -    - **Emotional**: The feeling they seek or want to avoid
                    -    - **Social**: How they want to be perceived by others
                         - 3. **Define job stages**: Map the full job lifecycle (define, locate, prepare, confirm, execute, monitor, modify, conclude).
                           4. 4. **Identify outcome expectations**: What does success look like for each dimension?
                              5. 5. **Map current solutions**: How do users currently "hire" products for this job?
                                 6. 6. **Find opportunities**: Where are current solutions underserving the job?
                                   
                                    7. Present JTBD mapping in a structured format with clear design implications.