# Hostaway Inbox

> Inbox SLA triage and draft replies using inbox_triage and draft_reply. Hostaway's inbox does not compute this. Never send the draft.

- Skill: `stylabs/hostaway-inbox` (Agent Skill)
- Install (CLI): `npx skillmds@latest add stylabs/hostaway-inbox`
- Raw SKILL.md: https://api.skillmd.com/api/skills/stylabs/hostaway-inbox/raw
- Safety review: pending
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: Coding & Dev Tools
- Author: stylabs (https://skillmd.com/u/stylabs)
- Updated: 2026-09-22
- Page: https://skillmd.com/skills/stylabs/hostaway-inbox

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# Inbox draft and SLA

Hostaway's inbox shows threads. It does not rank unanswered work by SLA or draft a reply from listing fields. Use hostaway-kit.

## Required tools

1. `inbox_triage` — unanswered threads. Default SLA is 2 hours. `status` is `breached`, `waiting`, or `answered`.
2. `list_messages` — read the thread before drafting.
3. `get_listing` and `get_calendar` when the guest asked about the stay.
4. `draft_reply` — suggested text grounded in that listing.

## SLA

- Unanswered means the latest message is incoming, or Hostaway `hasUnreadMessages` is set and there is no later host reply.
- `hoursWaiting` is computed from the last incoming timestamp. Do not invent wait times.
- Sort operator work by `breached` first, then longest `hoursWaiting`.

## Drafts

- The draft must stay inside listing fields, house rules, amenityId values, and calendar prices.
- If the guest asked for wifi or a door code, the draft must refuse. Those fields are denylisted. The operator copies them from Hostaway and sends them in Hostaway.
- If the guest asked for a rate and the calendar price is missing, the draft must say unknown. Do not invent a number.
- `draft_reply` always returns `send: false` and `sendEndpoint: null`. There is no send tool. Tell the operator to paste the draft into Hostaway if they want to send it.

## Never

- Never call `POST /v1/conversations/{id}/messages`.
- Never claim the message was sent.