# Operate Customer Support

> Design or improve the support operating model: contact taxonomy, routing, waiting-state clocks, authority, and quality loops. Use for the system, not for answering one ticket.

- Skill: `sylphxai/operate-customer-support` (Agent Skill, multi-file: 2 files)
- Install (CLI): `npx skillmds@latest add sylphxai/operate-customer-support`
- Raw SKILL.md: https://api.skillmd.com/api/skills/sylphxai/operate-customer-support/raw
- Safety review: pending
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: AI & ML
- Author: SylphxAI (https://skillmd.com/u/sylphxai)
- Updated: 2026-09-17
- Page: https://skillmd.com/skills/sylphxai/operate-customer-support

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# Operate Customer Support

Every waiting state has an owner and a next update time. Money, identity, and deletion stay with those owners. A queue without a clock is not an operating model.

Open [support operations patterns](references/support-ops-patterns.md) when routing, clocks, or quality loops need depth.

Use `resolve-customer-support-case` for one ticket.