# Fondo Common Errors

> 'Diagnose and fix common Fondo issues including integration sync failures, categorization errors, and R&D credit qualification problems. Trigger: "fondo error", "fondo sync issue", "fondo not syncing", "fondo problem". '

- Skill: `thedixitjain/fondo-common-errors` (Agent Skill)
- Install (CLI): `npx skillmds add thedixitjain/fondo-common-errors`
- Raw SKILL.md: https://api.skillmd.com/api/skills/thedixitjain/fondo-common-errors/raw
- Safety review: pending
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: AI & ML
- Author: thedixitjain (https://skillmd.com/u/thedixitjain)
- Updated: 2026-09-08
- Page: https://skillmd.com/skills/thedixitjain/fondo-common-errors

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# Fondo Common Errors

## Overview

Quick reference for common Fondo platform issues and their resolutions.

## Integration Sync Issues

| Issue | Cause | Solution |
|-------|-------|----------|
| Bank transactions not appearing | Plaid connection expired | Dashboard > Integrations > Re-connect bank |
| Gusto data stale | OAuth token expired (90-day limit) | Re-authorize in Integrations |
| Stripe revenue missing | Webhook not configured | Connect Stripe in Dashboard > Integrations |
| Duplicate transactions | Multiple connections to same bank | Remove duplicate in Integrations |
| Payroll amounts wrong | Mid-period payroll change | Notify Fondo CPA via Dashboard > Messages |

## Categorization Errors

| Error | Fix |
|-------|-----|
| Software expense marked as Office | Recategorize in Transactions, Fondo learns |
| Contractor marked as Vendor | Ensure 1099 classification matches in payroll |
| Inter-company transfer as Revenue | Mark as Transfer in Transactions |
| R&D expense not flagged | Tag employee/activity as R&D in Dashboard |

## R&D Credit Issues

| Issue | Cause | Solution |
|-------|-------|----------|
| Credit is $0 | No qualifying W-2 employees | Hire W-2 (not 1099) for R&D work |
| Credit lower than expected | Activities not properly documented | Schedule call with Fondo CPA team |
| Ineligible (>$5M revenue) | Exceeds startup threshold | Credit still available, just not payroll offset |
| Missing contractor hours | Time tracking not connected | Upload contractor time logs manually |

## Escalation

1. Dashboard > Messages > New Message (response within 1 business day)
2. Schedule call with CPA team via Dashboard > Support
3. For urgent tax deadlines: email support@fondo.com

## Resources

- [Fondo Help Center](https://fondo.com/blog)
- [R&D Credits FAQ](https://fondo.com/blog/fondo-rd-credits-faq)

## Next Steps

For diagnostic data collection, see `fondo-debug-bundle`.

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**Source:** [`jeremylongshore/claude-code-plugins-plus-skills`](https://github.com/jeremylongshore/claude-code-plugins-plus-skills) → `skills/.curated/fondo-common-errors/SKILL.md`

**Also appears in:** `jeremylongshore/claude-code-plugins-plus-skills/plugins/saas-packs/fondo-pack/skills/fondo-common-errors/SKILL.md`