# KB Article

> Turn a resolved issue into a knowledge base article that deflects the next ticket.

- Skill: `tinyhumansai/kb-article` (Agent Skill)
- Install (CLI): `npx skillmds@latest add tinyhumansai/kb-article`
- Raw SKILL.md: https://api.skillmd.com/api/skills/tinyhumansai/kb-article/raw
- Safety review: pending
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: Research & Search
- Author: tinyhumansai (https://skillmd.com/u/tinyhumansai)
- Updated: 2026-09-22
- Page: https://skillmd.com/skills/tinyhumansai/kb-article

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# KB Article

Capture a resolution as an article so the next customer with the same problem
never has to open a ticket.

## When to use

- A ticket is resolved and the fix is reusable.
- A common question keeps recurring in the queue.

## Steps

1. **Frame** the article around the customer's search terms, not internal names.
2. **State** the symptom so a reader knows they're in the right place.
3. **Give** the fix as numbered, testable steps.
4. **Cover** the common variations and what to do if it fails.
5. **Link** to related articles and the way to reach a human.

## Output

A KB article: symptom, steps, variations, and next steps, following the
[[Support policy]]. Published to deflect the repeat ticket.