# Refund Decision

> Assess a refund request against policy and prepare a fair, consistent decision.

- Skill: `tinyhumansai/refund-decision` (Agent Skill)
- Install (CLI): `npx skillmds@latest add tinyhumansai/refund-decision`
- Raw SKILL.md: https://api.skillmd.com/api/skills/tinyhumansai/refund-decision/raw
- Safety review: pending (external: skill-scanner PASS, skillspector PASS)
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: Coding & Dev Tools
- Author: tinyhumansai (https://skillmd.com/u/tinyhumansai)
- Updated: 2026-09-22
- Page: https://skillmd.com/skills/tinyhumansai/refund-decision

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# Refund Decision

Weigh a refund request against the policy and the customer's history, and
prepare a decision that is fair and consistent.

## When to use

- A customer requests a refund.
- A goodwill exception is being considered.

## Steps

1. **Gather** the purchase, the reason, and the customer's history.
2. **Check** the request against the refund [[Support policy]].
3. **Weigh** any goodwill exception and its precedent.
4. **Draft** the decision and a warm explanation for the customer.
5. **Flag** anything outside policy for the operator's call.

## Output

A refund recommendation with the policy basis and a customer-facing message.
Anything outside policy waits on the operator's approval before it is issued.