# Asgard AI Platform Skills Skills > Taiwan E-Commerce Customer Service - Skill: `tomevault-io/asgard-ai-platform-skills-skills` (Agent Skill, multi-file: 2 files) - Install (CLI): `npx skillmds@latest add tomevault-io/asgard-ai-platform-skills-skills` - Raw SKILL.md: https://api.skillmd.com/api/skills/tomevault-io/asgard-ai-platform-skills-skills/raw - Safety review: pending (external: skill-scanner PASS, skillspector PASS) - Works with: Claude Code, Claude.ai, OpenAI Codex - Category: Coding & Dev Tools - Author: tomevault-io (https://skillmd.com/u/tomevault-io) - Updated: 2026-09-17 - Page: https://skillmd.com/skills/tomevault-io/asgard-ai-platform-skills-skills --- # Taiwan E-Commerce Customer Service > **STATUS: SKELETON** — body pending. ## When to use this skill - Designing a CS SOP for a TW store - Training agents on 鑑賞期 / 退貨 scripts - Monitoring PTT / Dcard / mobile01 for 負評 - Responding to a viral 負評 thread - Setting SLA targets (first-response / resolution) ## Do NOT use when - Generic chatbot design → `cs-chatbot-design` - Crisis PR (non-CS) → `pr-crisis-response` ## Core concepts TODO: channel mix, TW consumer complaint culture, PTT / Dcard etiquette. ## Decision tree TODO: complaint → channel → script template. ## Implementation guidance TODO: SOP template, escalation ladder, monitoring setup. ## Gotchas TODO: 5-6 pitfalls (鑑賞期 over-promise, PTT Streisand effect, LINE 1-to-1 burnout, negative-review response template pitfalls, 消保官 tone). ## IRON LAW TODO. ## Output Format TODO. ## Related - `cs-sop` - `tw-ecom-compliance-consumer` - `pr-crisis-response` _Last verified: 2026-04_ --- > Source: [asgard-ai-platform/skills](https://github.com/asgard-ai-platform/skills) — distributed by [TomeVault](https://tomevault.io).