# Crisis Playbooks > Use when incidents occur and you need pre-approved workflows, templates, - Skill: `tomevault-io/crisis-playbooks` (Agent Skill, multi-file: 2 files) - Install (CLI): `npx skillmds@latest add tomevault-io/crisis-playbooks` - Raw SKILL.md: https://api.skillmd.com/api/skills/tomevault-io/crisis-playbooks/raw - Safety review: pending (external: skill-scanner PASS, skillspector PASS) - Works with: Claude Code, Claude.ai, OpenAI Codex - Category: Marketing & Growth - Author: tomevault-io (https://skillmd.com/u/tomevault-io) - Updated: 2026-09-17 - Page: https://skillmd.com/skills/tomevault-io/crisis-playbooks --- # Crisis Communications Playbooks Skill ## When to Use - Service outages, security incidents, compliance/regulatory events. - Negative press cycles or social media escalations. - Sensitive executive/HR news requiring coordinated messaging. ## Framework 1. **Severity Matrix** – classify incidents (P1-P4) with response SLAs and approvers. 2. **Escalation Tree** – who to notify, in what order, via which channels. 3. **Message Kits** – holding statements, customer/partner/internal scripts, social/status updates. 4. **Channel Sequence** – timeline for status page, email, press, social, internal posts. 5. **Monitoring & Recovery** – tracking sentiment, rumor control, follow-up updates. ## Templates - Incident briefing doc (facts, unknowns, owners, deadlines). - Approval checklist for legal/security/executive signoff. - Post-incident report with RCA, comms metrics, and improvement actions. ## Tips - Rehearse quarterly with tabletop exercises. - Keep localized versions for regulated markets. - Archive every incident’s comms artifacts for compliance and learning. --- --- > Converted and distributed by [TomeVault](https://tomevault.io/claim/gtmagents) — claim your Tome and manage your conversions.