# Patient Journey Mapping > Framework for documenting compliant patient journeys with touchpoints, Use when this capability is needed. - Skill: `tomevault-io/patient-journey-mapping` (Agent Skill, multi-file: 2 files) - Install (CLI): `npx skillmds@latest add tomevault-io/patient-journey-mapping` - Raw SKILL.md: https://api.skillmd.com/api/skills/tomevault-io/patient-journey-mapping/raw - Safety review: pending (external: skill-scanner PASS, skillspector PASS) - Works with: Claude Code, Claude.ai, OpenAI Codex - Category: Marketing & Growth - Author: tomevault-io (https://skillmd.com/u/tomevault-io) - Updated: 2026-09-17 - Page: https://skillmd.com/skills/tomevault-io/patient-journey-mapping --- # Patient Journey Mapping Skill ## When to Use - Designing education, onboarding, or adherence programs for patients/caregivers. - Aligning cross-functional teams on touchpoints, responsibilities, and data handling. - Preparing regulatory reviews that require end-to-end journey documentation. ## Framework 1. **Persona Canvas** – demographics, condition, motivators, fears, accessibility needs. 2. **Journey Phases** – awareness, consideration, onboarding, adherence, advocacy with goals + KPIs. 3. **Touchpoint Inventory** – channel, owner, content theme, consent requirements, escalation notes. 4. **Data & Consent Layer** – data collected per touchpoint, retention policy, opt-out mechanism. 5. **Monitoring & Feedback** – metrics, VOC loops, safety/adverse event reporting flows. ## Templates - Journey map worksheet (phase, touchpoint, message, KPI, compliance notes). - Consent + data handling checklist per touchpoint. - Escalation tree for medical, legal, or support interventions. ## Tips - Co-create journeys with clinical + legal reviewers early to reduce rework. - Include accessibility guidelines (WCAG, language support) in each touchpoint. - Pair with `orchestrate-patient-journey` for automated journey blueprints. --- --- > Converted and distributed by [TomeVault](https://tomevault.io/claim/gtmagents) — claim your Tome and manage your conversions.