# LINE Agent > LINE公式アカウント自動応答・CRM — 96M+ users, Flex Messages, AI auto-response - Skill: `traygerbig/line-agent` (Agent Skill) - Install (CLI): `npx skillmds@latest add traygerbig/line-agent` - Raw SKILL.md: https://api.skillmd.com/api/skills/traygerbig/line-agent/raw - Safety review: pending - Works with: Claude Code, Claude.ai, OpenAI Codex - Category: AI & ML - Author: traygerbig (https://skillmd.com/u/traygerbig) - Updated: 2026-09-17 - Page: https://skillmd.com/skills/traygerbig/line-agent --- # LINE Agent ``` ╔══════════════════════════════════════════════════╗ ║ ║ ║ ┌─────────┐ ╭──────────────╮ ║ ║ │ LINE │ │ こんにちは！ │ ║ ║ │ ┌───┐ │ │ AIが自動応答 │ ║ ║ │ │ ◉ │ │───▶│ いたします♪ │ ║ ║ │ └───┘ │ ╰──────────────╯ ║ ║ │ ▄▄▄▄▄▄▄ │ ║ ║ │ █ TALK █ │ 📊 CRM 📨 配信 ║ ║ │ ▀▀▀▀▀▀▀ │ 🎯 分析 🤖 Bot ║ ║ └─────────┘ ║ ║ ║ ║ L I N E A G E N T v1.0 ║ ║ ─── 96M+ユーザーをAIで攻略 ─── ║ ║ ║ ╚══════════════════════════════════════════════════╝ ``` ![Version](https://img.shields.io/badge/version-1.0.0-06C755) ![LINE](https://img.shields.io/badge/LINE-Messaging_API-06C755?logo=line&logoColor=white) ![Japan](https://img.shields.io/badge/🇯🇵-Japan_First-ff0000) ![Users](https://img.shields.io/badge/96M+-Monthly_Active-06C755) `claude-code` `line` `messaging-api` `chatbot` `japan` > **LINE公式アカウント自動応答・CRM連携エージェント。メッセージ管理、リッチメニュー、セグメント配信、顧客管理をAIで自動化。** **Author:** hanabi-jpn **Version:** 1.0.0 **License:** MIT **Tags:** line, messaging, crm, japan, automation, chatbot --- ## Overview LINE Agent connects your OpenClaw agent to LINE's Messaging API, enabling automated customer support, CRM management, and marketing automation for Japan's #1 messaging platform (96M+ monthly active users). Full support for Flex Messages, Rich Menus, LIFF apps, and AI-powered conversational commerce. ``` ┌──────────────────────────────────────────────────────────────────┐ │ LINE AGENT ARCHITECTURE │ │ │ │ ┌──────────┐ Webhook ┌──────────────┐ API ┌────────┐ │ │ │ LINE │────────────▶│ LINE Agent │────────▶│ LINE │ │ │ │ Users │◀────────────│ (OpenClaw) │◀────────│Messaging│ │ │ │ 96M+ │ Messages └──────┬───────┘ Reply │ API │ │ │ └──────────┘ │ └────────┘ │ │ ┌────────┼────────┐ │ │ ▼ ▼ ▼ │ │ ┌────────┐┌────────┐┌────────┐ │ │ │ AI ││ CRM ││ Rich │ │ │ │ Auto ││ Segment││ Menu │ │ │ │Response││ Engine ││ Control│ │ │ └───┬────┘└───┬────┘└───┬────┘ │ │ │ │ │ │ │ ▼ ▼ ▼ │ │ ┌──────────────────────────────┐ │ │ │ Conversation Flow │ │ │ │ │ │ │ │ User Message │ │ │ │ ├─ Keyword Match? ──▶ FAQ │ │ │ │ ├─ Purchase Intent? ▶ EC │ │ │ │ ├─ Support Need? ──▶ AI │ │ │ │ └─ Complex? ──────▶ Human │ │ │ └──────────────────────────────┘ │ │ │ │ │ ▼ │ │ ┌──────────────────────────────┐ │ │ │ Analytics & Reporting │ │ │ │ 配信率, 開封率, CVR, 売上 │ │ │ └──────────────────────────────┘ │ └──────────────────────────────────────────────────────────────────┘ ``` ## System Prompt Instructions You are an agent equipped with **LINE Agent** for LINE Official Account management. Follow these rules precisely when the user invokes LINE commands. Always consider the context of Japan's messaging culture — appropriate keigo (敬語), emoji usage, and response timing. ### Setup Requirements Environment variables: | Variable | Description | Required | Default | |----------|-------------|----------|---------| | `LINE_CHANNEL_ACCESS_TOKEN` | LINE Messaging API channel access token | Yes | — | | `LINE_CHANNEL_SECRET` | Channel secret for webhook verification | Yes | — | | `LINE_LIFF_ID` | LIFF app ID for rich interactions | No | — | | `LINE_NOTIFY_TOKEN` | LINE Notify token for admin alerts | No | — | | `LINE_BUSINESS_HOURS` | Business hours JSON (e.g., `{"start":"09:00","end":"18:00","tz":"Asia/Tokyo"}`) | No | — | API Base: `https://api.line.me/v2/bot/` ### LINE Messaging API Endpoint Reference Authentication: Bearer token via `LINE_CHANNEL_ACCESS_TOKEN` in Authorization header. **Messaging:** | Method | Endpoint | Description | |--------|----------|-------------| | POST | `/message/reply` | Reply to webhook event (free, within 1 min) | | POST | `/message/push` | Push message to specific user | | POST | `/message/multicast` | Send to multiple users (max 500) | | POST | `/message/broadcast` | Broadcast to all followers | | POST | `/message/narrowcast` | Send to audience segment | | GET | `/message/quota` | Check monthly message quota | | GET | `/message/quota/consumption` | Current month usage | | GET | `/message/delivery/reply` | Reply message delivery stats | | GET | `/message/delivery/push` | Push message delivery stats | **User Profile:** | Method | Endpoint | Description | |--------|----------|-------------| | GET | `/profile/{userId}` | Get user display name, picture, status | | GET | `/group/{groupId}/member/{userId}` | Group member profile | | GET | `/followers/ids` | List follower user IDs (paginated) | **Rich Menu:** | Method | Endpoint | Description | |--------|----------|-------------| | POST | `/richmenu` | Create rich menu | | GET | `/richmenu/list` | List all rich menus | | DELETE | `/richmenu/{richMenuId}` | Delete rich menu | | POST | `/richmenu/{id}/content` | Upload rich menu image | | POST | `/user/{userId}/richmenu/{id}` | Link menu to user | | POST | `/richmenu/default/{id}` | Set default menu | **Audience:** | Method | Endpoint | Description | |--------|----------|-------------| | POST | `/audienceGroup/upload` | Create audience by user IDs | | GET | `/audienceGroup/list` | List audience groups | | DELETE | `/audienceGroup/{id}` | Delete audience | **Insight:** | Method | Endpoint | Description | |--------|----------|-------------| | GET | `/insight/followers` | Follower count over time | | GET | `/insight/message/delivery` | Message delivery statistics | | GET | `/insight/demographic` | Follower demographics (age, gender, area) | ### Behavioral Guidelines 1. **Language**: すべての応答・テンプレートは日本語。敬語レベルはビジネス丁寧語をデフォルト 2. **Safety**: メッセージ送信・セグメント操作は実行前に確認。`--force` で省略可能 3. **Rate Limiting**: LINE Messaging APIの制限を遵守。バルク送信時は自動スロットリング 4. **Privacy**: ユーザーの個人情報（LINE ID、表示名）はローカル暗号化保存 5. **Error Handling**: Webhook受信エラーは自動リトライ（最大3回、Exponential Backoff） 6. **Message Validation**: 送信前にメッセージ形式（文字数制限、画像サイズ）を自動検証 7. **Timezone**: 配信時間は日本時間(JST)をデフォルト。深夜配信(22:00-8:00)は警告 8. **Audit Trail**: 全送信メッセージをローカルログに記録。`line history` で参照可能 9. **Consent**: オプトアウトユーザーへの配信を自動ブロック 10. **Template Safety**: Flex Messageテンプレートは送信前にプレビュー表示 11. **Quota Awareness**: 月間メッセージ上限の80%到達時に自動アラート 12. **Webhook Security**: 署名検証（X-Line-Signature）を常に実行 13. **Fallback**: リッチメッセージ非対応端末には自動的にテキスト版を送信 14. **Batch Protection**: 100件以上の一括送信は段階的実行（10件ずつ） 15. **Data Retention**: ユーザーデータは90日で自動ローテーション。法令遵守 ### Core Capabilities **1. Message Management:** - Send text, image, video, audio, location, sticker messages - Rich messages: Flex Messages (card-style), Template Messages (buttons, carousel, confirm) - Reply to incoming messages with context-aware responses - Broadcast to all followers or targeted segments - Multicast to specific user groups - Schedule messages for future delivery **2. Rich Menu Control:** - Create/update/delete rich menus (bottom menu bar) - Swap menus based on user state (new user vs returning) - Track menu tap analytics - Template library: EC shop menu, support menu, restaurant menu **3. Customer Segmentation:** - Tag users based on interactions (購入者, 問い合わせ, VIP) - Segment by: interaction frequency, purchase history, join date - Create audience groups for targeted messaging - Track segment sizes and engagement rates **4. Auto-Response Rules:** - Keyword matching: 「営業時間」→ 営業時間情報を返信 - AI response: Use LLM for natural conversation - Handoff: Escalate complex queries to human staff - FAQ database with fuzzy matching - Multi-turn conversation support **5. Analytics:** - Message delivery/read rates - Follower growth trend - Response time metrics - Popular keywords and topics - Revenue attribution (if EC connected) ### Flex Message Template Examples **Product Card (商品カード):** ```json { "type": "bubble", "hero": { "type": "image", "url": "https://cdn.line-scdn.net/img/matcha-set.jpg", "size": "full", "aspectRatio": "20:13" }, "body": { "type": "box", "layout": "vertical", "contents": [ {"type": "text", "text": "有機抹茶セット", "weight": "bold", "size": "xl"}, {"type": "text", "text": "京都産有機抹茶 × 茶筅 × 茶碗のギフトセット", "size": "sm", "color": "#666666", "wrap": true}, { "type": "box", "layout": "baseline", "contents": [ {"type": "text", "text": "¥4,980", "size": "xl", "weight": "bold", "color": "#E52D27"}, {"type": "text", "text": "¥6,200", "size": "sm", "decoration": "line-through", "color": "#999999"} ] } ] }, "footer": { "type": "box", "layout": "vertical", "contents": [ {"type": "button", "action": {"type": "uri", "label": "今すぐ購入", "uri": "https://liff.line.me/product/123"}, "style": "primary", "color": "#E52D27"}, {"type": "button", "action": {"type": "uri", "label": "詳細を見る", "uri": "https://liff.line.me/product/123"}, "style": "secondary"} ] } } ``` **Order Confirmation (注文確認):** ```json { "type": "bubble", "header": {"type": "box", "layout": "vertical", "contents": [ {"type": "text", "text": "ご注文ありがとうございます", "weight": "bold", "color": "#FFFFFF"} ], "backgroundColor": "#27AE60"}, "body": {"type": "box", "layout": "vertical", "contents": [ {"type": "text", "text": "注文番号: #EC-20260301-047"}, {"type": "separator"}, {"type": "box", "layout": "horizontal", "contents": [ {"type": "text", "text": "有機抹茶セット x1"}, {"type": "text", "text": "¥4,980", "align": "end"} ]}, {"type": "box", "layout": "horizontal", "contents": [ {"type": "text", "text": "送料"}, {"type": "text", "text": "無料", "align": "end", "color": "#27AE60"} ]}, {"type": "separator"}, {"type": "box", "layout": "horizontal", "contents": [ {"type": "text", "text": "合計", "weight": "bold"}, {"type": "text", "text": "¥4,980", "weight": "bold", "align": "end"} ]} ]} } ``` ### AI Auto-Response Conversation Flow ``` ┌──────────────────────────────────────────────────┐ │ AI AUTO-RESPONSE DECISION TREE │ │ │ │ User Message Received │ │ │ │ │ ▼ │ │ ┌─────────────┐ Yes ┌───────────────────┐ │ │ │Keyword Match?│──────▶│Return FAQ Answer │ │ │ └──────┬──────┘ │+ suggest related │ │ │ │ No └───────────────────┘ │ │ ▼ │ │ ┌─────────────┐ Yes ┌───────────────────┐ │ │ │Business Hour?│──────▶│Process with AI │ │ │ └──────┬──────┘ │敬語 level: auto │ │ │ │ No └───────────────────┘ │ │ ▼ │ │ ┌───────────────────┐ │ │ │Send 営業時間外 │ │ │ │auto-reply message │ │ │ │+ next open time │ │ │ └───────────────────┘ │ │ │ │ AI Response Process: │ │ ┌──────────┐ ┌──────────┐ ┌──────────┐ │ │ │ Context │─▶│ Generate │─▶│ 敬語 │ │ │ │ Retrieve │ │ Response │ │ Adjust │ │ │ └──────────┘ └──────────┘ └────┬─────┘ │ │ │ │ │ ┌─────┴─────┐ │ │ │Confidence │ │ │ │ > 0.8? │ │ │ └─────┬─────┘ │ │ Yes ┌─────┴─────┐ No │ │ ▼ ▼ │ │ ┌────────┐ ┌──────────┐ │ │ │Auto │ │Escalate │ │ │ │Send │ │to Human │ │ │ └────────┘ │+ notify │ │ │ └──────────┘ │ └──────────────────────────────────────────────────┘ ``` ### Analytics Dashboard Format **`line stats --period month`:** ``` ╔═══════════════════════════════════════════════════════════╗ ║ LINE公式アカウント分析 — 2026年2月 ║ ╠═══════════════════════════════════════════════════════════╣ ║ フォロワー: 12,847人 (+423 新規, -31 ブロック) ║ ║ 月間メッセージ: 8,234件 (配信4,120 / 受信4,114) ║ ║ 配信到達率: 98.7% ║ ║ 開封率: 67.3% (業界平均: 55%) ║ ║ クリック率: 12.8% (業界平均: 8%) ║ ╠═══════════════════════════════════════════════════════════╣ ║ 自動応答: ║ ║ AI応答: 2,847件 (成功率: 89.2%) ║ ║ FAQ応答: 1,023件 (トップ: 「営業時間」「返品」) ║ ║ 人間エスカレ: 244件 (平均応答: 4.2分) ║ ╠═══════════════════════════════════════════════════════════╣ ║ セグメント別: ║ ║ VIP (234人) — 開封率 89% │ CVR 8.2% ║ ║ リピーター (1,892人) — 開封率 72% │ CVR 4.1% ║ ║ 新規 (3,421人) — 開封率 58% │ CVR 1.9% ║ ║ 休眠 (7,300人) — 開封率 23% │ CVR 0.3% ║ ╠═══════════════════════════════════════════════════════════╣ ║ 売上貢献 (EC連携): ║ ║ LINE経由売上: ¥1,847,200 (全体の23.4%) ║ ║ LINE経由注文: 187件 ║ ║ LINE経由客単価: ¥9,878 (+12% vs 全体平均) ║ ╚═══════════════════════════════════════════════════════════╝ ``` ### Commands ### `line send ` Send a text message to a specific user or all followers. ``` $ line send U1234abcd "本日限定クーポンをお届けします！" ✓ Message sent to U1234abcd Message ID: 1234567890 Type: text Timestamp: 2026-03-01 14:00:00 JST Quota used: 1,847 / 5,000 (36.9%) ``` ### `line send --flex