# Review Responder

> Generate professional, brand-consistent responses to customer reviews across platforms

- Skill: `uitbreidenos/review-responder` (Agent Skill)
- Install (CLI): `npx skillmds@latest add uitbreidenos/review-responder`
- Raw SKILL.md: https://api.skillmd.com/api/skills/uitbreidenos/review-responder/raw
- Safety review: pending
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: Coding & Dev Tools
- Author: UitbreidenOS (https://skillmd.com/u/uitbreidenos)
- Updated: 2026-09-22
- Page: https://skillmd.com/skills/uitbreidenos/review-responder

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## When to activate

- Responding to customer reviews on Shopify, Google, Amazon, or Trustpilot
- Crafting apology responses for negative reviews
- Thanking positive reviewers with brand voice
- Identifying recurring issues from review patterns
- Escalating serious complaints to support team

## When NOT to use

- For proactive customer outreach
- For social media comment responses
- For formal complaint letter handling

## Instructions

1. **Classify review sentiment.** Positive (4-5 stars), Neutral (3 stars), Negative (1-2 stars).
2. **Extract key themes.** Identify specific product mentions, shipping issues, or quality complaints.
3. **Draft response using brand voice.** Positive: thank + reinforce value. Neutral: acknowledge + improve suggestion. Negative: empathize + resolve + follow-up.
4. **Personalize each response.** Reference specific product, order detail, or customer comment — avoid templates.
5. **Include resolution for negatives.** Offer replacement, refund, or direct contact channel for escalation.
6. **Flag patterns.** If same issue appears in >5 reviews in 30 days, escalate to product/ops team.
7. **Track response metrics.** Response time, resolution rate, and review score improvement post-response.

## Example

```
Review: ★★☆☆☆ "Arrived damaged, very disappointed"

Response: "Hi [Name], we're so sorry your [Product] arrived damaged — that's not the experience we want for you. We've already initiated a replacement shipment (tracking: XXX) and reached out to our shipping partner to investigate. If you'd prefer a refund instead, just reply here and we'll process it immediately."
```