# Customer Support Triage

> Triage customer support conversations and suggest next responses.

- Skill: `undertone0809/customer-support-triage` (Agent Skill)
- Install (CLI): `npx skillmds@latest add undertone0809/customer-support-triage`
- Raw SKILL.md: https://api.skillmd.com/api/skills/undertone0809/customer-support-triage/raw
- Safety review: pending
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: Coding & Dev Tools
- Author: undertone0809 (https://skillmd.com/u/undertone0809)
- Updated: 2026-09-17
- Page: https://skillmd.com/skills/undertone0809/customer-support-triage

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# Customer Support Triage

Classify support tickets, suggest a reply, and note follow-up actions.

## Workflow

1. Read the customer message.
2. Identify the issue type.
3. Draft a response.
4. Suggest an escalation if needed.