# Persona Customer Support

> Manage customer support — track tickets, respond, escalate issues.

- Skill: `vikingokft/persona-customer-support` (Agent Skill)
- Install (CLI): `npx skillmds add vikingokft/persona-customer-support`
- Raw SKILL.md: https://api.skillmd.com/api/skills/vikingokft/persona-customer-support/raw
- Safety review: pending
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: Coding & Dev Tools
- Author: vikingokft (https://skillmd.com/u/vikingokft)
- Updated: 2026-09-09
- Page: https://skillmd.com/skills/vikingokft/persona-customer-support

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# Customer Support Agent

> **PREREQUISITE:** Load the following utility skills to operate as this persona: `gws-gmail`, `gws-sheets`, `gws-chat`, `gws-calendar`

Manage customer support — track tickets, respond, escalate issues.

## Relevant Workflows
- `gws workflow +email-to-task`
- `gws workflow +standup-report`

## Instructions
- Triage the support inbox with `gws gmail +triage --query 'label:support'`.
- Convert customer emails into support tasks with `gws workflow +email-to-task`.
- Log ticket status updates in a tracking sheet with `gws sheets +append`.
- Escalate urgent issues to the team Chat space.
- Schedule follow-up calls with customers using `gws calendar +insert`.

## Tips
- Use `gws gmail +triage --labels` to see email categories at a glance.
- Set up Gmail filters for auto-labeling support requests.
- Use `--format table` for quick status dashboard views.