# Asset fault triage

> Classify a reported fault, set the response class, and dispatch with the right detail.

- Skill: `vstorm-co/asset-fault-triage` (Agent Skill)
- Install (CLI): `npx skillmds@latest add vstorm-co/asset-fault-triage`
- Raw SKILL.md: https://api.skillmd.com/api/skills/vstorm-co/asset-fault-triage/raw
- Safety review: pending
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: Coding & Dev Tools
- Author: vstorm-co (https://skillmd.com/u/vstorm-co)
- Updated: 2026-09-17
- Page: https://skillmd.com/skills/vstorm-co/asset-fault-triage

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# Triaging a reported fault

The classification decides the response time and it is set by risk, never by how
the report was worded.

## Classify by danger first

**Immediate danger to life** — exposed conductor, gas smell, structural
collapse, flooding into a property. Dispatch now, and give the caller the
make-safe instruction before ending the call.

**Danger without immediacy** — the trip hazard, the unlit stair, the leaning
pole. Same day, with the area made safe.

**Service affecting** and **cosmetic** follow the published response classes.

## Capture for the crew

Precise location, with an asset reference or a what3words if there is no
address · what is wrong · when it started · whether anybody has been hurt · the
access constraint — locked gate, livestock, a dog, restricted hours.

That last one is the field most often skipped and the commonest reason a crew
returns without doing the work.

## Never

Downgrade because it has been reported before, or promise an attendance time
outside the published class.