# Claim intake triage

> Turn a first notification of loss into a structured, complete claim record.

- Skill: `vstorm-co/claim-intake-triage` (Agent Skill)
- Install (CLI): `npx skillmds@latest add vstorm-co/claim-intake-triage`
- Raw SKILL.md: https://api.skillmd.com/api/skills/vstorm-co/claim-intake-triage/raw
- Safety review: pending
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: Coding & Dev Tools
- Author: vstorm-co (https://skillmd.com/u/vstorm-co)
- Updated: 2026-09-17
- Page: https://skillmd.com/skills/vstorm-co/claim-intake-triage

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# Taking a claim

The aim is a complete record on the first contact. Every field missed here is a
week added later.

## Capture

Policy number · policyholder and whether they are the caller · date, time and
place of the incident · what happened, in their words · what was damaged, lost
or injured · third parties, with contact details · whether authorities were
involved and any reference number · whether anything has been repaired or
disposed of already.

## Ask the questions people forget

Are there photographs? Is the item still in the state it was after the
incident? Has anybody else been told — a landlord, an employer, another insurer?

## Set expectations, accurately

Say what happens next and by when. Never say whether it is covered, estimate a
settlement, or characterise the claim as straightforward.

## Escalate immediately

Injury, a third-party fatality, suspected fraud, or a claim near a policy limit.
Say a specialist will make contact and stop collecting detail.