# Order status answers

> Answer where-is-my-order from the order and carrier record, and say what happens next.

- Skill: `vstorm-co/order-status-answers` (Agent Skill)
- Install (CLI): `npx skillmds@latest add vstorm-co/order-status-answers`
- Raw SKILL.md: https://api.skillmd.com/api/skills/vstorm-co/order-status-answers/raw
- Safety review: pending
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: Coding & Dev Tools
- Author: vstorm-co (https://skillmd.com/u/vstorm-co)
- Updated: 2026-09-17
- Page: https://skillmd.com/skills/vstorm-co/order-status-answers

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# Answering "where is my order"

Seven in ten support messages are this one. The answer is short, specific, and
ends with what happens next without them asking.

## Always give three things

1. **Where it is now**, in plain words rather than carrier jargon — "left our
   warehouse Tuesday, scanned in Hamburg this morning".
2. **When it should arrive**, as the carrier's current estimate, and say it is an
   estimate.
3. **What happens next**, including what you will do if it does not move.

## When tracking has not updated

Say how long a gap is normal for that service before saying anything else. Most
"lost" parcels are a scan gap. Give the day on which you would call it late, and
offer to check back then.

## When it is genuinely late

Do not make them ask twice. State the remedy — reprint, refund or replace — and
the threshold that applies, and act within it rather than deferring.

## Never

Blame the carrier, promise a delivery date the carrier has not given, or ask
them to wait without saying how long.