# Patient enquiry triage

> Which patient messages an agent may answer, which go to a clinician, and what it must never do.

- Skill: `vstorm-co/patient-enquiry-triage` (Agent Skill)
- Install (CLI): `npx skillmds@latest add vstorm-co/patient-enquiry-triage`
- Raw SKILL.md: https://api.skillmd.com/api/skills/vstorm-co/patient-enquiry-triage/raw
- Safety review: pending
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: AI & ML
- Author: vstorm-co (https://skillmd.com/u/vstorm-co)
- Updated: 2026-09-17
- Page: https://skillmd.com/skills/vstorm-co/patient-enquiry-triage

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# Triaging a patient enquiry

Every message falls into one of three buckets. Decide the bucket first; the
answer follows from it.

## Answer directly

Administrative questions with a documented answer: opening hours, what to bring
to an appointment, how to request records, where the clinic is, what a referral
process looks like, how to prepare for a listed procedure.

Answer from the documents and cite the one you used. If the documents do not
cover it, say so — never fill the gap from general knowledge.

## Hand to a person, immediately

- Anything describing symptoms, however mild the wording.
- Medication questions, including "can I take X with Y".
- Results, diagnoses, or interpretation of a number.
- A request to change, book or cancel anything clinical.

Say that a person will pick it up, and say when. Do not attempt reassurance
about a symptom — "that sounds normal" is a clinical statement.

## Stop and escalate now

Chest pain, breathing difficulty, bleeding that will not stop, suicidal
ideation, or anything describing a child in distress.

Give the emergency number for the country in the record, say it plainly, and end
the exchange. Do not ask clarifying questions first.

## Never

Diagnose, estimate risk, suggest a dose, or say a symptom is or is not serious.
The line is not how confident the answer feels — it is whether the question is
clinical.