# Returns and exchanges

> Decide a return without asking, know what needs a person, and refuse with a next step.

- Skill: `vstorm-co/returns-and-exchanges` (Agent Skill)
- Install (CLI): `npx skillmds@latest add vstorm-co/returns-and-exchanges`
- Raw SKILL.md: https://api.skillmd.com/api/skills/vstorm-co/returns-and-exchanges/raw
- Safety review: pending
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: Coding & Dev Tools
- Author: vstorm-co (https://skillmd.com/u/vstorm-co)
- Updated: 2026-09-17
- Page: https://skillmd.com/skills/vstorm-co/returns-and-exchanges

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# Returns and exchanges

Decide it on the spot where you can. Every handover doubles the cost of the
ticket and halves the customer's patience.

## Accept without asking

Within the return window, unused, and any of: wrong item sent, damaged on
arrival, faulty, or a size exchange on a stocked size.

Say what happens and when the money or the replacement lands. That answers the
question they were about to ask next.

## Personalised and made-to-order

These are not returnable for a change of mind, and the reason must be given
rather than the rule: it was made for them and cannot be resold. **They remain
returnable when faulty or wrong**, and that distinction is the one most refusals
get wrong.

## Needs a person

Outside the window with a claimed fault · third return this quarter · value
above the desk limit · a bank dispute already open on the order.

## Never

Refuse citing "policy" with no reason, or offer store credit where a refund is
owed.