# Customer Support

> Customer-support umbrella skill. Use when Codex should draft support replies, triage issues, summarize tickets, or prepare help content.

- Skill: `yigityildiz0/customer-support` (Agent Skill)
- Install (CLI): `npx skillmds@latest add yigityildiz0/customer-support`
- Raw SKILL.md: https://api.skillmd.com/api/skills/yigityildiz0/customer-support/raw
- Safety review: pending
- Works with: Claude Code, Claude.ai, OpenAI Codex
- Category: Research & Search
- Author: yigityildiz0 (https://skillmd.com/u/yigityildiz0)
- Updated: 2026-09-17
- Page: https://skillmd.com/skills/yigityildiz0/customer-support

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# Customer Support

Use this skill when the task is about customer resolution clarity and tone.

## Workflow
- Clarify issue, urgency, and desired outcome.
- Separate diagnosis, current status, and next action.
- Route to email or reading skills when helpful.

## Deliverables
- A support-ready reply or triage note.
- A short action list or FAQ update.

## Guardrails
- Do not promise timelines or fixes you do not have.
- Do not flatten sensitive context.