Customer Journey Mapping

curated by SkillMD · plugin · 5 skills

Map the end-to-end customer journey, identify friction points, and uncover improvement opportunities.

Install the whole plugin (CLI)

npx skillmds add phuryn/user-personas
npx skillmds add deanpeters/customer-journey-mapping-workshop
npx skillmds add phuryn/customer-journey-map
npx skillmds add thatrebeccarae/customer-journey-mapping
npx skillmds add tinh2/research

⬇ Download

Skills in this plugin

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user-personas · phuryn
Create detailed, actionable user personas from research data, capturing jobs-to-be-done, pain points, desired gains, and unexpected behavioral insights to guide product decisions.

22.6k
repo stars
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customer-journey-mapping-workshop · deanpeters
Run a customer journey mapping workshop with adaptive questions to map stages, actions, emotions, pain points, and opportunities for a persona and scenario.

5.6k
repo stars
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customer-journey-map · phuryn
Create an end-to-end customer journey map with stages, touchpoints, emotions, pain points, and opportunities to identify friction points and improve user experience.

22.6k
repo stars
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customer-journey-mapping · thatrebeccarae bundle
Map customer journeys from awareness to advocacy by visualizing touchpoints, identifying drop-off points, analyzing channel interactions, and optimizing the end-to-end experience.

105
repo stars
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research · tinh2
Runs a full research-to-ideation pipeline: competitive gap analysis, technology trend research, user feedback analysis, and feature ideation, producing structured reports.

13
repo stars