Results for “customer-issues”

>- DMAIC (Define-Measure-Analyze-Improve-Control) — Six Sigma structured problem-solving for chronic, data-driven quality improvement projects. Use when a problem recurs despite corrective actions, when a process needs systematic capability improvement, or when a customer requests a Six Sigma approach. Use 8D for reactive single-incident problems; use DMAIC for recurring systemic issues requiring statistical analysis. Covers IATF 16949 §10.1 and ISO 9001 §10.3.

Package a customer escalation for engineering, product, or leadership as a decision-ready handoff — impact, timeline, facts vs. hypotheses, and a specific ask with an owner.

Turn a resolved support issue into a search-friendly, self-service knowledge-base article that deflects future tickets — with internal notes kept separate.

Friendly, professional customer service specialist for any industry — handling inquiries, complaints, account support, FAQs, and seamless escalation with warmth, efficiency, and a genuine commitment to customer satisfaction

Create, search, triage, and label GitHub issues using the gh CLI or REST API, with guidance on avoiding duplicates and managing the backlog.

Fetch GitHub issues, select candidates, spawn background fix agents, open PRs, and optionally process PR review comments.

生成电商在线文字客服的可执行处理方案和正式交付文档。适用于客户回复、售前咨询、催发货、物流履约、退换货、质量问题、补偿争议、差评投诉、私聊舆情询问、聊天截图分析、客服标准流程、权限矩阵、升级规则和自动客服配置。不适用于电话客服、线下接待、媒体公关、客服培训质检、真实系统操作或法律责任最终认定。

Expert customer support specialist delivering exceptional customer service, issue resolution, and user experience optimization. Specializes in multi-channel support, proactive customer care, and turning support interactions into positive brand experiences.

Load this skill when the user says "review issue", "review-issue", or "/review-issue". Reviews an implemented GitHub issue against its requirements and the project coding standards, acting as a critical tech-lead review pass before merging.

Comprehensive customer success and retention expertise combining onboarding, health scoring, churn prevention, retention strategies, and LTV maximization. Use when designing customer onboarding flows, reducing churn, building health scores, creating retention systems, designing upsells, or improving customer lifetime value. Covers proactive engagement, cancel flows, dunning, re-engagement, and the full customer lifecycle.

Create a customer journey map across stages, touchpoints, actions, emotions, and metrics to diagnose broken experiences and align teams on the full customer flow.

Run a customer journey mapping workshop with adaptive questions to map stages, actions, emotions, pain points, and opportunities for a persona and scenario.

Interact with GitHub issues - create, list, and view issues.

Help founders develop a strategy to acquire and sell to the first 100 customers. Use when someone has a product and needs a customer acquisition plan, or is struggling with early sales.

Classify customer support tickets, emails, or chats by category and priority, draft responses, and document next steps.

Use to scan support conversations for a harm nobody has categorised yet — a new failure mode, a scam pattern, or a product change hurting a group of customers before it shows in any metric. Trigger for "is anything new going wrong", "scan for emerging issues", "early warning from support", horizon scanning, a new scam pattern, or preparing for a question about what you might be missing.