Results for “customers”

Use to surface fraud, scam and financial-crime signals that customers describe to support before detection systems see them, and to check whether agents recognised and routed them. Trigger for "are customers reporting scams", "new scam pattern targeting our customers", "did we spot the fraud signals", authorised push payment scams, "customer was coached by someone on the phone", or fraud reports arriving through support.

Use to monitor support conversations for conduct risk — pressure, mis-selling, unfair outcomes, obstruction and misleading statements — as distinct from whether the answer matched policy. Trigger for "monitor for mis-selling", "conduct risk in our support conversations", "are agents pressuring customers", "customers being obstructed from cancelling", conduct surveillance, or a conduct finding raised by second line.

Automate e-commerce customer support workflows in Gorgias -- manage tickets, customers, tags, and teams through natural language commands.

Automate QuickBooks Online operations including creating invoices, managing customers, querying accounts, and listing invoices for financial reporting.

Manage customers, sales orders, invoices, inventory, and records in Oracle NetSuite ERP using SuiteQL queries and composio toolkits.

Transforms technical git commits into a clear, compact, user-friendly changelog. Use when preparing release notes, creating product update summaries, documenting changes for customers, or maintaining a public changelog page.

Use this skill to explain to customers/sales prospects why FMCSA CSA scores are not available in real-time. Covers the SAFER refresh cycle and what 'real-time' actually means for CSA data.

Turn churned and downgraded accounts into an early-warning system. Reads the customers who left or shrank, extracts the themes behind why, builds a warning checklist from the real causes, then reads your active book and flags which accounts look like the ones that just churned. Built for B2B retention teams, customizable to your CRM and your customer data. Trigger on "why do customers churn", "what do churned accounts have in common", "build me a churn early-warning list", "which accounts are at risk of churning", "who looks like a recent churner", or any retention post-mortem.

Build and maintain one coherent company story across all audiences — employees, investors, customers, candidates, and partners. Detects narrative contradictions and ensures the same truth is framed for each audience's needs.

Package a customer escalation for engineering, product, or leadership as a decision-ready handoff — impact, timeline, facts vs. hypotheses, and a specific ask with an owner.

Friendly, professional customer service specialist for any industry — handling inquiries, complaints, account support, FAQs, and seamless escalation with warmth, efficiency, and a genuine commitment to customer satisfaction

Book-of-Business Analyst

Use when the user wants to use the UCP CLI to find, compare, buy, or track products from online merchants, or to set up and troubleshoot the local UCP profile required for merchant-scoped operations. Covers global catalog search ("find me X under $Y"), named-merchant transactions ("buy this from Z.com"), order tracking, `ucp profile init`, `ucp doctor`, carts, checkout, orders, and UCP setup/help. Falls back to merchant-hosted handoff when direct in-protocol checkout isn't available.

生成电商在线文字客服的可执行处理方案和正式交付文档。适用于客户回复、售前咨询、催发货、物流履约、退换货、质量问题、补偿争议、差评投诉、私聊舆情询问、聊天截图分析、客服标准流程、权限矩阵、升级规则和自动客服配置。不适用于电话客服、线下接待、媒体公关、客服培训质检、真实系统操作或法律责任最终认定。

Use to design VIP or tiered support programmes and to test whether higher tiers actually deliver better outcomes. Trigger for "VIP support programme", "service tiering", queue priority for premium customers, entitlement vs priority, tier inflation, or "does our enterprise tier get faster support".

Fetch customer reviews for a Taobao or Tmall product by itemId, returning reviewer name, date, purchased variant, review text, and photo URLs.

Identify 3-5 potential customer segments with demographics, JTBD, and product fit analysis. Use when exploring market segments, identifying target audiences, evaluating new markets, or learning how to segment a market.

Master Test Architect and Quality Advisor. Use when the user asks to talk to Murat or requests the Test Architect.

Run a customer journey mapping workshop with adaptive questions to map stages, actions, emotions, pain points, and opportunities for a persona and scenario.

Use to find duplicate or repeated support conversations and produce a reviewable merge plan. Trigger for "find duplicate tickets", "customers contacting us twice about the same thing", deduplicating a helpdesk, cleaning up ticket volume, or measuring how much of your contact volume is the same issue submitted more than once.

Use to design overnight and follow-the-sun support — coverage models, handoff quality and measuring what is lost between shifts. Trigger for "after-hours coverage", "follow the sun", overnight support design, night shift vs defer async, handoff packet, shift handover quality, global coverage gaps, or when customers reopen tickets after every handoff.

Use to find personal data support collects and stores that nothing actually uses, and to stop collecting it. Trigger for "do we collect too much data", "which fields do we actually use", data minimisation review, "why do we ask customers for this", reducing breach exposure, or a form that grew a field every quarter.

Use to define handoff standards for support transfers and to measure whether context survives the handoff — cold vs warm, required fields, and re-ask rate after transfer. Trigger for "transfer protocol", "warm handoff", "customers repeat themselves after transfer", "ping-pong between teams", "what should agents include when transferring", handoff quality, or re-ask rate after escalation.

Use to analyse touch time vs elapsed time across the resolution path — queue wait, customer wait, back-office wait, and where elapsed time hides real delay. Trigger for "flow efficiency", "touch time vs elapsed time", "where is the time going", "customers waiting on us", back-office bottlenecks, idle time in cases, or end-to-end time much longer than handle time.

Use to review how call recordings are notified, stored, accessed, redacted and deleted, including the parts that differ from text conversations. Trigger for "review our call recording practices", "do we need to tell customers we're recording", "who can listen to our calls", recording retention, card details spoken on a call, or a request for a customer's own recording.

Use to scan support conversations for a harm nobody has categorised yet — a new failure mode, a scam pattern, or a product change hurting a group of customers before it shows in any metric. Trigger for "is anything new going wrong", "scan for emerging issues", "early warning from support", horizon scanning, a new scam pattern, or preparing for a question about what you might be missing.

Before any cold touch on a target account, find and rank every warm way in. Inventories your team's collective network, customers, past colleagues, investors, and community overlap, scores each path, picks one connector, and writes the forwardable intro request. Built for B2B sellers, customizable to your network sources and CRM. Trigger on "warm intro path", "who can intro me", "bridge before cold", "warm path into this account", "find a referral path".

Turn "is this account a real fit?" into a stacked verdict. A composite 0-100 fit score built from every signal you have, a breakdown by source, override flags for when a scoring tool is wrong, a channel classification, and a written rationale. Built for reps, marketers, and RevOps, customizable to your CRM and whatever scoring you use. Trigger on "is {account} a real fit?", "score this list against our profile", "find lookalikes to our best customers", "why is the score wrong on {account}?", "validate this prospect list", "what's our coverage in {segment}?", or any account or list qualification.