Results for “escalate”

Use to analyse why support contacts escalate, how long escalations take, and which escalation paths are broken or missing. Trigger for "why are escalations increasing", "how long do escalations take", "which issues get escalated most", tier 2 volume, back-office handoffs, escalations with no defined path, or designing an escalation process.

Use when encountering blockers, unresolved issues, or problems beyond your authority or capability. This skill provides a structured escalation process ensuring issues are escalated to the right level with proper context, and tracked through resolution.

Trigger or resolve a PagerDuty incident for on-call escalation

Package a customer escalation for engineering, product, or leadership as a decision-ready handoff — impact, timeline, facts vs. hypotheses, and a specific ask with an owner.

Copy-Paste Augmentation for Instance Segmentation

Alert design and on-call practices — severity, runbooks, SLO burn-rate alerting, escalation. Use when designing alerts, writing runbooks, reducing alert fatigue, setting up escalation policies, implementing SLO-based alerting, or improving on-call processes.

Redesign a website page for presales by extracting its brand surface, identifying tensions, and generating three differentiated variants with motion validation.

Master enterprise-grade Scala development with functional programming, distributed systems, and big data processing. Expert in Apache Pekko, Akka, Spark, ZIO/Cats Effect, and reactive architectures.

Build a compact, validation-gated implementation plan for multi-step, risky, or ambiguous work — typically when phases need explicit checkpoints, the change touches multiple files/services, or the user wants alignment before execution. Output goes to `.claude/plans/<topic>.md` (or `.agents/plans/`) with goal, in/out-of-scope, phased steps, validation per phase, and replanning triggers. Skip for trivial single-file fixes, bug investigations (use `tracer`), or open-ended exploration (use `explore`). Pair with `ship` once the plan ends and merge work begins.

Turn a new rep's start date into a ramp that ends in quota, not confusion. Builds a 30/60/90 onboarding plan with milestones at each gate, a certification bar they have to clear before they carry full load, and the manager touchpoints that catch a slow ramp early. Built for B2B sales managers and enablement, customizable to your role and motion. Trigger on "build an onboarding plan", "30/60/90 for a new AE", "how do I ramp this rep", "certification checklist", "onboarding milestones", or any new-hire ramp.

JACKAL — First Jump pyramider. FOX v1.6's exact five-layer entry gauntlet combined with RHINO's pyramiding mechanic. Enter at 30% on a qualifying First Jump, add 40% at +10% ROE and final 30% at +20% ROE — but only after re-validating 4h trend, SM alignment, and volume. Failed scouts cost $15 instead of FOX's $50. Full pyramids capture the same upside. DSL High Water Mode (mandatory).

Apply bottom-up and top-down role mining techniques to discover optimal RBAC roles from existing user-permission assignments, reducing role explosion and enforcing least privilege.

ORCA v2.0 — Gen-2 Striker with momentum event quality confirmation. FIRST_JUMP detection enhanced with Tier 2 momentum events and TCS trader quality tags. Stalker permanently removed. DSL exit managed by plugin runtime via runtime.yaml.

Language-specific super-code guidelines for scala.

Upgrade gstack to the latest version. Detects global vs vendored install, runs the upgrade, and shows what's new. Use when asked to "upgrade gstack", "update gstack", or "get latest version". Voice triggers (speech-to-text aliases): "upgrade the tools", "update the tools", "gee stack upgrade", "g stack upgrade".

Upscale and enhance image and video resolution using AI

Master enterprise-grade Scala development with functional programming, distributed systems, and big data processing. Expert in Apache Pekko, Akka, Spark, ZIO/Cats Effect, and reactive architectures.

Walk into the negotiation with a plan, not a hope. Sets your walk-away and your target, builds the concession ladder (what you trade and what you get for it), maps their likely asks, and drafts the responses that protect price and terms. Built for B2B sales teams, customizable to your CRM and your deal process. Trigger on "prep me for this negotiation", "the prospect wants a discount", "what should I concede", "build my concession ladder", "hold price on a new deal", or any pre-negotiation planning.

GPU-accelerated correlation matrix computation with persistent SQLite caching to eliminate bottleneck at correlation calculation during symbol selection

Master enterprise-grade Scala development with functional programming, distributed systems, and big data processing. Expert in Apache Pekko, Akka, Spark, ZIO/Cats Effect, and reactive architectures.

Configure spike test setup operations. Auto-activating skill for Performance Testing. Triggers on: spike test setup, spike test setup Part of the Performance Testing skill category. Use when writing or running tests. Trigger with phrases like "spike test setup", "spike setup", "spike".

Provides expert guidance on enterprise-grade Scala development, covering functional programming, distributed systems, and big data processing with frameworks like Pekko, Akka, Spark, ZIO, and Cats Effect.

Upgrade gstack to the latest version.

Master enterprise-grade Scala development with functional programming, distributed systems, and big data processing. Expert in Apache Pekko, Akka, Spark, ZIO/Cats Effect, and reactive architectures.

Coordinate multiple agents for complex tasks. Use for multi-perspective analysis, comprehensive reviews, or tasks requiring different domain expertise.

Reconcile canonical declarative documents under docs/ with verified implementation discoveries after a FULLY_IMPLEMENTED moonspec-verify verdict. Use when an orchestration run must decide whether verified discoveries show the owning canonical document is impossible, unclear, or inconsistent, apply the smallest correct doc update, or escalate ambiguous authority conflicts and deliberate divergences instead of editing.