Results for “trust-service-criteria”

Use to design VIP or tiered support programmes and to test whether higher tiers actually deliver better outcomes. Trigger for "VIP support programme", "service tiering", queue priority for premium customers, entitlement vs priority, tier inflation, or "does our enterprise tier get faster support".

Generates CA and service certificates, then configures mutual TLS authentication between microservices using Python's cryptography and ssl modules.

Use this when the system needs clear analysis of trusted versus untrusted execution contexts, external inputs, client/server boundaries, provider callbacks, or admin-level code paths. Trigger on requests about trust boundaries, attack surfaces, or where verification must happen.

Validates, tests, and scores the quality of skills within a claude-skills ecosystem using Python scripts that check structure, syntax, runtime, and multi-dimensional quality metrics.

Triage customer support tickets/emails/chats into categories, priority, and next action; draft responses and create reproducible steps; use for Zendesk/Intercom/Help Scout exports or pasted threads.

**SLO (Service Level Objective):** What we promise (99.9%)

Generates structured Given/When/Then acceptance criteria for a user story or feature slice. Use when translating product requirements into testable scenarios that cover the happy path, edge cases, error states, and non-functional expectations for engineering handoff and QA.

Vendor privacy risk tiering methodology for processor management. Covers scoring factors including data volume, sensitivity, transfer locations, certifications, breach history, and control maturity with weighted risk calculation and tier assignment.

Verify TPM measured boot integrity and remote attestation using tpm2-tools, including PCR reading, event log replay, quote generation and verification, and golden baseline comparison.

Use to define handoff standards for support transfers and to measure whether context survives the handoff — cold vs warm, required fields, and re-ask rate after transfer. Trigger for "transfer protocol", "warm handoff", "customers repeat themselves after transfer", "ping-pong between teams", "what should agents include when transferring", handoff quality, or re-ask rate after escalation.

Diagnoses common Linux service issues using logs, systemd/PM2, file permissions, Nginx reverse proxy checks, and DNS sanity checks. Use when a server app is failing, unreachable, or misconfigured.

Use this skill when selecting a Consortium/Third-Party Administrator (C/TPA) for drug + alcohol testing program management. Covers what services they provide, what to look for, and red flags.