Results for “border-wait-times”
2 skillsRulebase Workspace SQL
Use when querying a Rulebase workspace with SQL through the MCP server's query tool — writing queries that finish inside the statement timeout, and avoiding the join fan-outs that silently inflate QA evaluation counts. Trigger for "query my Rulebase data", "the query timed out", "statement timeout", "canceling statement due to statement timeout", counts that don't reconcile between two Rulebase queries, criterion counts exceeding team counts, or any multi-step analysis over Rulebase conversations and evaluations.
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Cx Onboarding Ramp
Use to measure how long new support agents take to reach proficiency and where their ramp stalls, so training and nesting can be targeted. Trigger for "how long until new hires are productive", "time to proficiency", "how is the new cohort doing", nesting or ramp design, comparing training cohorts, or a new hire being assessed before they have had time to ramp.
1