Results for “chat-history”
3 skillsCx Abandonment Analysis
Analyzes chat and call abandonment, queue patience, and what a high FCR may be hiding when abandoned contacts never become tickets.
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Session Logs
Search and analyze conversation history stored in session JSONL files using jq and shell commands.
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Chatbot Analytics
Implement AI chatbot analytics and conversation monitoring. Use when adding conversation metrics, tracking AI usage, measuring user engagement with chat, or building conversation dashboards. Activates for AI analytics, token tracking, conversation categorization, and chat performance.
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