Results for “fcr”

5 skills

Cx Abandonment Analysis

Analyzes chat and call abandonment, queue patience, and what a high FCR may be hiding when abandoned contacts never become tickets.

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Computes phylogenetic distance matrices and trees from genomic VCF or FASTA data using the fastreeR hybrid Java/Python toolkit.

Commercial Forecaster

Build a quarterly bookings forecast with commit, best-case, and pipe-only tiers, project cohort-level NRR/GRR to surface leaky cohorts, and score per-stage funnel confidence using coefficient-of-variation analysis.

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Igce Builder Ffp

Firm-fixed-price cost buildup mirroring 1102 IGCE FFP wrap-rate math (BLS OEWS + GSA CALC+ + GSA Per Diem). USE WHEN the user asks to "build an FFP IGCE", "wrap rate buildup", "FFP cost estimate", "layer fringe overhead G&A fee", "how should we price this FFP task order", or "IGCE parity for our bid". Pulls labor categories from pursuit vault or defaults, stacks fringe/overhead/G&A/fee, exports JSON + XLSX to Studio. DO NOT USE FOR T&M/LH pricing (`igce-builder-lh-tm`), cost-reimbursement (`igce-builder-cr`), OT milestones (`ot-prototype-strategist`), or obligation intel (`competitive-intel`).

Search the web, scrape pages, crawl sites, and interact with dynamic content via the Firecrawl CLI, returning clean markdown for LLM contexts.