Results for “credit-usage”

Use to find upgrade, seat-growth and new-use-case signals that customers give support and nobody routes anywhere. Trigger for "find upsell opportunities in support", "customers hitting plan limits", "which accounts are asking about enterprise features", expansion signals from tickets, or support-sourced pipeline.

Trigger: shopping cart, checkout conversion, checkout flow, payment trust, pricing layout. Scope: Commerce UX optimization, trust badges, checkout pathways. Boundary: Excludes payment gateway API integrations or backend authentication.

Evaluate and improve interface usability using heuristic analysis. Use when the user mentions "usability audit", "UX review", "users are confused", "heuristic evaluation", "form usability", "navigation problems", "Nielsen heuristics", "cognitive walkthrough", or "usability testing". Also trigger when reviewing a design for usability issues, improving form completion rates, or evaluating information architecture and navigation. Covers Nielsens 10 heuristics, severity ratings, and information architecture. For visual design fixes, see refactoring-ui. For conversion-focused audits, see cro-methodology.

When the user wants to conduct, analyze, or synthesize customer research. Use when the user mentions "customer research," "ICP research," "talk to customers," "analyze transcripts," "customer interviews," "survey analysis," "support ticket analysis," "voice of customer," "VOC," "build personas," "customer personas," "jobs to be done," "JTBD," "what do customers say," "what are customers struggling with," "Reddit mining," "G2 reviews," "review mining," "digital watering holes," "community research," "forum research," "competitor reviews," "customer sentiment," or "find out why customers churn/convert/buy." Use for both analyzing existing research assets AND gathering new research from online sources. For writing copy informed by research, see copywriting. For acting on research to improve pages, see cro.