Results for “customer-jobs”

Generate a structured customer interview script with Jobs-to-be-Done probing questions, warm-up, core exploration, and wrap-up sections, following The Mom Test principles.

Discover what customers truly need by analyzing the "job" they hire your product to do. Use when the user mentions "customer discovery", "why customers churn", "what job does this solve", "competing against luck", "product-market fit", "switching behavior", "milkshake moment", or "functional vs emotional jobs". Also trigger when investigating why users choose competitors, designing features around real customer needs, or reframing product value propositions. Covers JTBD interviews, competition analysis, and jobs-oriented roadmaps. For product positioning, see obviously-awesome. For rapid validation, see design-sprint.

Create data-backed customer personas with market research, demographics, psychographics, jobs-to-be-done, journey mapping, and avatar generation.

Design a detailed value proposition using a 6-part Jobs-to-be-Done template covering who, why, current situation, solution, improved outcome, and alternatives.

Map user Jobs-to-Be-Done with functional, emotional, and social dimensions plus outcome expectations to reframe product decisions around user motivations.

Analyze diverse user feedback to identify at least 3 distinct behavioral and needs-based user segments based on jobs-to-be-done, behaviors, and motivations.

Create job stories using the 'When [situation], I want to [motivation], so I can [outcome]' format with detailed acceptance criteria, focusing on user situations and outcomes for JTBD-style backlog items.

Run a customer journey mapping workshop with adaptive questions to map stages, actions, emotions, pain points, and opportunities for a persona and scenario.

Map customer journeys from awareness to advocacy by visualizing touchpoints, identifying drop-off points, analyzing channel interactions, and optimizing the end-to-end experience.

Create an end-to-end customer journey map with stages, touchpoints, emotions, pain points, and opportunities to identify friction points and improve user experience.

Create a working customer profile from existing research, market signals, and team knowledge before deeper validation.

Review designs, products, and features using Steve Jobs' standards of ruthless simplicity, focus, and end-to-end excellence.

Guide product managers through a complete discovery cycle from problem hypothesis to validated solution using problem framing, customer interviews, synthesis, and experimentation.

Run Mom Test–style customer-discovery interviews to validate or kill an unbuilt idea — generate a non-leading interview guide, conduct or coach the conversations, and synthesize signal vs compliments. Load when the user asks to do customer discovery, run problem interviews, validate an idea with users, run a Mom Test, design an interview guide, or says "talk to customers", "validate the problem", "interview users", "Mom Test this", "did real users want it", "synthesize my interviews", "I just talked to N people". Sub-skill of `venture-exploration`. Hard-bans "would you use this?", solution-pitching, friend/family-only ICP, and treating compliments as validation. Calls `secure-*` before synthesizing any pasted external transcripts.

Provides evidence-first revenue, pricing, refunds, team-billing, and billing-model truth workflows for sales snapshots, pricing comparisons, duplicate-charge diagnosis, or code-backed billing reality.

Create job stories using the 'When [situation], I want to [motivation], so I can [outcome]' format with detailed acceptance criteria. Use when writing job stories, creating JTBD-style backlog items, or expressing user situations and motivations.

Plan customer discovery interviews with the right goal, segment, constraints, and method for problem validation, churn research, or new product ideas.

Creates concise early UX discovery artifacts for PRD development, customer development, new product ideas, feature bets, and redesigns. Use when the user asks to hypothesize an ideal customer profile, generate proto-personas, write customer problem or jobs-to-be-done hypotheses, create journey maps, shape value propositions, or turn product context into design-sprint-style customer insight artifacts for product and engineering teams.

Talk to customers without leading them using Mom Test rules: discuss their life not your idea, ask about specifics in the past, and talk less. Use when the user mentions "customer interviews", "validate my idea", "users say they want it but dont buy", "leading questions", "The Mom Test", "customer feedback bias", or "interview script". Also trigger when preparing user research questions, interpreting ambiguous customer feedback, or designing customer discovery processes that avoid false positives. Covers commitment and advancement, avoiding compliments, and extracting signal from noise. For product-market fit, see jobs-to-be-done. For rapid prototype testing, see design-sprint.

Guide product managers through a comprehensive strategy session covering positioning, discovery, and roadmap planning to move from vague direction to validated strategy.

Run a structured 5-day process to prototype, test, and validate product ideas with real users. Use when the user mentions "design sprint", "validate in a week", "rapid prototype", "test with users", "de-risk before building", "GV sprint", "prototype testing", or "design workshop". Also trigger when a team needs to make a critical product decision quickly, resolve stakeholder disagreements, or test risky ideas before investing in development. Covers mapping, sketching, deciding, prototyping, and testing. For ongoing experimentation, see lean-startup. For customer job analysis, see jobs-to-be-done.