Results for “customer-reviews”

Review designs, products, and features using Steve Jobs' standards of ruthless simplicity, focus, and end-to-end excellence.

Run Mom Test–style customer-discovery interviews to validate or kill an unbuilt idea — generate a non-leading interview guide, conduct or coach the conversations, and synthesize signal vs compliments. Load when the user asks to do customer discovery, run problem interviews, validate an idea with users, run a Mom Test, design an interview guide, or says "talk to customers", "validate the problem", "interview users", "Mom Test this", "did real users want it", "synthesize my interviews", "I just talked to N people". Sub-skill of `venture-exploration`. Hard-bans "would you use this?", solution-pitching, friend/family-only ICP, and treating compliments as validation. Calls `secure-*` before synthesizing any pasted external transcripts.

Transform a customer interview transcript into a structured summary with Jobs to Be Done, satisfaction signals, and action items.

Uncover customer jobs, pains, and gains in a structured JTBD format to clarify unmet needs, reposition products, or improve discovery and messaging.

Create a customer journey map across stages, touchpoints, actions, emotions, and metrics to diagnose broken experiences and align teams on the full customer flow.

Create a holistic experience map showing the full ecosystem of user touchpoints, channels, and relationships across the customer journey.

Create a slide-by-slide roadmap review structure for planning and leadership conversations.

Builds Quarterly Business Review decks for active clients. Pulls metrics, generates structured QBR with wins, challenges, roadmap, and recommendations. Uses crm-writer to read client data.