Results for “customer-success”

Turn account data into a QBR that earns the renewal. It builds the value-delivered story, adoption against the goals they signed up for, the open risks stated plainly, the forward roadmap, and the expansion ask, then hands you a deck outline. Built for B2B customer success teams, customizable to your CRM and product analytics. Trigger on "build a QBR", "prep the business review", "quarterly review for this account", "what do I show the customer", "value story for the renewal", or any account-review prep.

Uncover customer jobs, pains, and gains in a structured JTBD format to clarify unmet needs, reposition products, or improve discovery and messaging.

Synthesize customer research data to define the Ideal Customer Profile (ICP) including demographics, behaviors, Jobs to Be Done, and pain points.

Analyze customer needs by identifying the 'job' they hire a product to do, covering job statements, forces of progress, and competitive landscapes.

Transform a customer interview transcript into a structured summary with Jobs to Be Done, satisfaction signals, and action items.

Generate a structured customer interview script with Jobs-to-be-Done probing questions, warm-up, core exploration, and wrap-up sections, following The Mom Test principles.

Run Mom Test–style customer-discovery interviews to validate or kill an unbuilt idea — generate a non-leading interview guide, conduct or coach the conversations, and synthesize signal vs compliments. Load when the user asks to do customer discovery, run problem interviews, validate an idea with users, run a Mom Test, design an interview guide, or says "talk to customers", "validate the problem", "interview users", "Mom Test this", "did real users want it", "synthesize my interviews", "I just talked to N people". Sub-skill of `venture-exploration`. Hard-bans "would you use this?", solution-pitching, friend/family-only ICP, and treating compliments as validation. Calls `secure-*` before synthesizing any pasted external transcripts.

Create a strategy for selling to your first 100 customers using the minimalist entrepreneur playbook, with actionable steps for outreach, pricing, and tracking.

Create user stories using Mike Cohn format with Gherkin acceptance criteria, translating user needs into development-ready work with clear outcomes and testable conditions.

Build a weekly cadence of customer touchpoints using Opportunity Solution Trees, assumption mapping, and interview snapshots to keep product decisions grounded in evidence.

Multi-agent autonomous startup system for Claude Code. Triggers on "Loki Mode". Orchestrates 100+ specialized agents across engineering, QA, DevOps, security, data/ML, business operations, marketing, HR, and customer success. Takes PRD to fully deployed, revenue-generating product with zero human intervention. Features Task tool for subagent dispatch, parallel code review with 3 specialized reviewers, severity-based issue triage, distributed task queue with dead letter handling, automatic deployment to cloud providers, A/B testing, customer feedback loops, incident response, circuit breakers, and self-healing. Handles rate limits via distributed state checkpoints and auto-resume with exponential backoff. Requires --dangerously-skip-permissions flag.

Customer insight specialist for audience understanding. Use when defining target audience, buyer personas, customer pains, value mapping, problem discovery, audience language. Triggers: 'who would buy this', 'target audience', 'buyer persona', 'customer pain points', 'ideal customer', 'user problems', 'value proposition', 'audience research'.

Design and improve product onboarding experiences that help users understand, adopt, and succeed quickly, covering assessment, principles, and implementation patterns.

Identify and analyze 3-5 distinct customer segments with demographics, jobs-to-be-done, pain points, and product fit analysis for market opportunity evaluation.

Discover what customers truly need by analyzing the "job" they hire your product to do. Use when the user mentions "customer discovery", "why customers churn", "what job does this solve", "competing against luck", "product-market fit", "switching behavior", "milkshake moment", or "functional vs emotional jobs". Also trigger when investigating why users choose competitors, designing features around real customer needs, or reframing product value propositions. Covers JTBD interviews, competition analysis, and jobs-oriented roadmaps. For product positioning, see obviously-awesome. For rapid validation, see design-sprint.

Multi-agent autonomous startup system for Claude Code. Triggers on "Loki Mode". Orchestrates 100+ specialized agents across engineering, QA, DevOps, security, data/ML, business operations, marketing, HR, and customer success. Takes PRD to fully deployed, revenue-generating product with zero human intervention. Features Task tool for subagent dispatch, parallel code review with 3 specialized reviewers, severity-based issue triage, distributed task queue with dead letter handling, automatic deployment to cloud providers, A/B testing, customer feedback loops, incident response, circuit breakers, and self-healing. Handles rate limits via distributed state checkpoints and auto-resume with exponential backoff. Requires --dangerously-skip-permissions flag.

Multi-agent autonomous startup system for Claude Code. Triggers on "Loki Mode". Orchestrates 100+ specialized agents across engineering, QA, DevOps, security, data/ML, business operations, marketing, HR, and customer success. Takes PRD to fully deployed, revenue-generating product with zero human intervention. Features Task tool for subagent dispatch, parallel code review with 3 specialized reviewers, severity-based issue triage, distributed task queue with dead letter handling, automatic deployment to cloud providers, A/B testing, customer feedback loops, incident response, circuit breakers, and self-healing. Handles rate limits via distributed state checkpoints and auto-resume with exponential backoff. Requires --dangerously-skip-permissions flag.

Translates stakeholder feature requests into validated outcome statements before any work is committed. Use this skill — proactively and without waiting to be asked — whenever a stakeholder, exec, or customer arrives with a pre-packaged solution: "we need a dashboard", "add a Slack notification", "build an export feature", "create a report", "let's add a filter", "can we just add X". Also triggers for: "how do I push back on this request", "what outcome does this feature solve", "outcome vs output", "outcomes not features", "what are we really trying to achieve", "we're being a feature factory", "I need to reframe this as a problem", "the stakeholder is pushing a specific solution", "discovery before delivery", "assumption testing", "translate this request into an outcome", "ship outcomes not features". Runs the 'One Framework. Four Questions.' protocol (Liatti + Cagan + Torres): Behavior Change → Assumption Test → Cheapest Test → Success Metric. Produces an Outcome Brief with embedded AI prompts ready to pas