Results for “customer-support”

Use to analyse a support backlog and find the conversations actually at risk — never-touched tickets, work stalled on your side, customers stranded with a bot, and unassigned open work. Trigger for "report on our open tickets", "daily outstanding tickets report", "how many tickets have we not responded to", "find tickets waiting on us", "customers stuck with a bot and no human", aging backlog, or a backlog that keeps growing.

Customer insight specialist for audience understanding. Use when defining target audience, buyer personas, customer pains, value mapping, problem discovery, audience language. Triggers: 'who would buy this', 'target audience', 'buyer persona', 'customer pain points', 'ideal customer', 'user problems', 'value proposition', 'audience research'.

Create data-backed customer personas with market research, demographics, psychographics, jobs-to-be-done, journey mapping, and avatar generation.

Run a customer journey mapping workshop with adaptive questions to map stages, actions, emotions, pain points, and opportunities for a persona and scenario.

Shorthand-first response compression that cuts ~40% of response tokens while preserving technical precision and exact literals. Use when the user says "steno mode", "shorthand mode", "compressed responses", "token reduction", "brief structured output", or invokes /steno. Supports four compression levels: lite, brief, court, machine. Do not trigger for requests needing polished prose such as onboarding/tutorial content, stakeholder or customer-facing copy, or teaching-focused explanations.