Results for “goodwill-policy”

6 skills

Cx Refund And Goodwill Policy

Design a refund, credit, and goodwill framework that separates owed redress from discretionary gestures, sets agent authority based on actual distributions, and enables consistent, auditable outcomes without escalating every request.

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Commercial Policy

Design or revise a company's commercial policy governing discounts, approver thresholds, exception flows, and deal frameworks using data-backed matrices and linting tools.

20.4k · bundle

Good Strategy Bad Strategy

Formulate and audit real strategy using Richard Rumelt's framework: an honest diagnosis, a guiding policy, and coherent action instead of goals, vision, and wishful thinking.

Improve Retention

Diagnose and fix retention problems using the Fogg Behavior Model (B=MAP), covering motivation, ability, prompts, and tiny habits.

Influence Psychology

Apply six decades of persuasion science—Cialdini's principles of reciprocity, commitment, social proof, authority, liking, scarcity, and unity—to product design, copy, and sales, ethically.

Scores deal margin and risk, routes discount approval to the right human approver, and redlines terms against commercial policy for per-deal review.

20.4k · bundle