Results for “retention”

Design first-run experiences that get users to value quickly without overwhelming them.

Provides people strategy and operational HR frameworks for hiring, compensation, org design, and culture that scales.

Optimize post-signup onboarding, user activation, first-run experience, and time-to-value with actionable audits and flow designs.

Define, track, and interpret product metrics across discovery, growth, and mature product stages using frameworks like AARRR, North Star, and HEART.

Optimize post-signup onboarding, user activation, first-run experience, and time-to-value with structured audits, flow design, and measurement plans.

Evaluate acquisition channels using unit economics, customer quality, and scalability to decide whether to scale, test, or kill a growth channel.

Onboard enterprise customers from contract to value realization using a four-phase framework that prevents churn and the Week 4 ghosting pattern.

Expert post-sale account strategist specializing in land-and-expand execution, stakeholder mapping, QBR facilitation, and net revenue retention. Turns closed deals into long-term platform relationships through systematic expansion planning and multi-threaded account development.

Design and improve product user onboarding (first-time user experience) to drive activation and early retention. Produces an Onboarding & Activation Pack (aha moment spec, first 30 seconds + first mile plan, onboarding journey map, experiment backlog, measurement plan). Use for Growth teams.

Design a refund, credit, and goodwill framework that separates owed redress from discretionary gestures, sets agent authority based on actual distributions, and enables consistent, auditable outcomes without escalating every request.

Provides strategic product leadership guidance for CPOs and product leaders, covering vision, portfolio management, product-market fit, org design, and metrics. Includes diagnostic questions, frameworks, and scripts for scoring PMF and analyzing portfolios.

When the user needs a comprehensive marketing plan for a client, a company they advise, or their own product. Also use when the user mentions "marketing plan," "growth plan," "GTM plan," "go-to-market plan," "AARRR plan," "90-day marketing plan," "12-month marketing roadmap," "fractional CMO plan," or "fCMO plan." Generates an exhaustive 13-section plan structured by AARRR (Acquisition, Activation, Retention, Referral, Revenue), customized to the client's current budget, team, and stage, mapped to future funding milestones, cross-referenced with the 139-idea marketing-ideas library and an embedded 17-section current-state audit rubric, with a full marketing operations stack showing which skills and MCP/API integrations execute each part. Outputs a Notion-paste-ready markdown document. For positioning and ICP context before planning, see product-marketing. For stage-specific deep work, see onboarding, signup, emails, referrals, pricing.