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Results for “abandonment-rate”

3 skills
rulebase-co
Cx Abandonment Analysis
Analyzes chat and call abandonment, queue patience, and what a high FCR may be hiding when abandoned contacts never become tickets.
1
More results
x3allamerican
Safety Culture And Management
Use this skill when the user asks how to build, measure, or improve safety culture in a motor carrier — leading vs lagging safety indicators, blame-free reporting, near-miss programs, safety committee structure, monthly safety meetings, ATA Safety Management Program guidance, and how to evaluate cultural maturity. Reference ATA SMP + DOT safety culture research.
1
dvy1987
Deprecate Skill
Gracefully retire a skill that is redundant, superseded, or no longer earning its place in the context window. Load when improve-skills finds a skill scoring 0-5/14 AND research confirms the domain is now handled natively by current models, when two skills have overlapping triggers and one subsumes the other, when the user asks to remove a skill, retire a skill, delete a skill, or clean up redundant skills, or when validate-skills flags a skill as a duplicate trigger risk. Handles removal cleanly: updates all callers, removes from AGENTS.md, updates README, and archives rather than deletes so the skill can be recovered if needed.
3 · bundle
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