Results for “chat-history”

Analyzes chat and call abandonment, queue patience, and what a high FCR may be hiding when abandoned contacts never become tickets.

Compress the entire current conversation into a clean, structured handoff document that lets a new chat session, a colleague, or future-you resume the work without losing decisions, constraints, or progress. Use this skill whenever the user says "handoff", asks to summarize the thread to continue elsewhere, mentions hitting context limits or the chat getting too long, wants to brief a teammate on this conversation, or asks to export or save where things stand. ALSO offer it proactively when a long working thread is clearly winding down or the user says they'll "pick this up later". Do NOT use for summarizing external documents or meetings; this skill summarizes the conversation itself.

Summarizes WeChat group chat highlights into a structured digest using the local wx-cli binary, with per-group history, user profiles, and privacy guardrails.