Results for “contact-center”

4 skills

Cx Abandonment Analysis

Analyzes chat and call abandonment, queue patience, and what a high FCR may be hiding when abandoned contacts never become tickets.

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Discovery Interview Prep

Plan customer discovery interviews with the right goal, segment, constraints, and method for problem validation, churn research, or new product ideas.

Pre-meeting research and talking points generator. Researches the person and company, pulls CRM history, and generates a structured briefing with agenda, talking points, objection handlers, and recommended asks.

brycewang-stanford

Comm Lit Review Claude Single

Communications-domain literature review with Claude-style knowledge-base-first retrieval. Use when the task is about communications, wireless, networking, satellite/NTN, Wi-Fi, cellular, transport protocols, congestion control, routing, scheduling, MAC/PHY, rate adaptation, channel estimation, beamforming, or communication-system research and the user wants papers, related work, a survey, or a landscape summary. Search Zotero, Obsidian, and local paper folders first when available, then search IEEE Xplore, ScienceDirect, ACM Digital Library, and broader web in that order.