Results for “customer-jobs”

Create data-backed customer personas with market research, demographics, psychographics, jobs-to-be-done, journey mapping, and avatar generation.

Map user Jobs-to-Be-Done with functional, emotional, and social dimensions plus outcome expectations to reframe product decisions around user motivations.

Analyze diverse user feedback to identify at least 3 distinct behavioral and needs-based user segments based on jobs-to-be-done, behaviors, and motivations.

Guide product managers through a complete discovery cycle from problem hypothesis to validated solution using problem framing, customer interviews, synthesis, and experimentation.

Create an end-to-end customer journey map with stages, touchpoints, emotions, pain points, and opportunities to identify friction points and improve user experience.

Create a working customer profile from existing research, market signals, and team knowledge before deeper validation.

Coleta a linguagem literal do público em avaliações, fóruns, redes sociais, tickets de suporte e transcrições de vendas para gerar um banco de frases verbatim que orienta a escrita de copy.

Build detailed ideal customer profiles with pain points, objections, buying triggers, and messaging angles. Includes community research to find where ICPs gather online and extract their exact language. Use when researching audiences, creating buyer personas, or developing targeted messaging.

Use to CREATE or REVIEW a Job to be Done (JTBD) in Alan Klement's demand-side, progress-based sense — a job is the progress a customer is trying to make, never a task or feature. Trigger whenever someone wants to write or draft a JTBD, job statement, or job story; figure out the real motivation, struggle, or progress behind a feature, request, or product; understand why customers switch, adopt, or churn; turn interview notes or research into jobs; or pressure-test, sharpen, or rewrite existing JTBDs into proper jobs. Also trigger on "grill my JTBD", "is this a real job or just a task/feature", "what's the actual job here", "why would they switch". In an A-Team target repo, jobs are durable artifacts — this skill writes docs/product/jtbd/NN-<slug>.md per CONTRACT.md and never deletes or silently rewrites a job. Do NOT use for writing PRDs, roadmaps, tickets, or acceptance criteria (those consume a finished JTBD), or for implementation user stories.

Plan customer discovery interviews with the right goal, segment, constraints, and method for problem validation, churn research, or new product ideas.

Creates research-backed user personas with JTBD, pain points, gains, and unexpected behavioral insights. Use when building personas from survey or interview data, or segmenting users to inform product decisions. Triggers on: user persona, user profile, customer segment, jobs-to-be-done, JTBD, persona creation, user segmentation, target user, who are our users.