Results for “timeline-analysis”

Use to reconstruct what actually happened to one customer across every conversation, channel and handoff, for an escalation, complaint, post-mortem or goodwill decision. Trigger for "build a timeline for this customer", "what happened on this case", "summarize the back-and-forth before I decide", "when were they first told", escalation summaries, complaint investigations, or a case spanning several tickets.

Create a structured H2/H3 outline with BLUF openers and MECE coverage, bound by the research dossier's beat spec. Triggered after /research and /brand-reference.

Compress the entire current conversation into a clean, structured handoff document that lets a new chat session, a colleague, or future-you resume the work without losing decisions, constraints, or progress. Use this skill whenever the user says "handoff", asks to summarize the thread to continue elsewhere, mentions hitting context limits or the chat getting too long, wants to brief a teammate on this conversation, or asks to export or save where things stand. ALSO offer it proactively when a long working thread is clearly winding down or the user says they'll "pick this up later". Do NOT use for summarizing external documents or meetings; this skill summarizes the conversation itself.