Results for “timeline-explorer”

Use to reconstruct what actually happened to one customer across every conversation, channel and handoff, for an escalation, complaint, post-mortem or goodwill decision. Trigger for "build a timeline for this customer", "what happened on this case", "summarize the back-and-forth before I decide", "when were they first told", escalation summaries, complaint investigations, or a case spanning several tickets.

Provides the shared STORM methodology, artifact layout, stage-gating contract, citation hygiene, and retrieval fallback. Use when executing any /storm:* skill (generate, research, outline, write, polish). Internal knowledge; never user-invocable.