Results for “support”

Captures and analyzes network packet data using Wireshark and tshark to identify malicious traffic patterns, diagnose protocol issues, extract artifacts, and support incident response investigations on authorized network segments.

Detect prompt injections and jailbreak attempts in LLM applications using Meta's 86M parameter classifier. Filter user inputs, third-party data, and RAG documents with low latency and multilingual support.

Build and configure a resilient command-and-control infrastructure using BishopFox's Sliver C2 framework with redirectors, HTTPS listeners, and multi-operator support for authorized red team engagements.

Traces ransomware cryptocurrency payment flows using blockchain analysis tools such as Chainalysis Reactor, WalletExplorer, and blockchain.com APIs. Identifies wallet clusters, tracks fund movement through mixers and exchanges, and supports law enforcement attribution.

Use to find where support routing is failing — misrouted contacts, reassignment chains, unassigned work, and queues nobody owns. Trigger for "why do tickets bounce between teams", "are we routing correctly", "tickets sitting unassigned", "how many tickets get reassigned", ticket ping-pong, or reviewing routing rules and queue design.

Use to design or audit complaint identification and classification in customer support, especially in regulated sectors. Trigger for "are we identifying complaints correctly", "complaint detection", regulatory complaint definition, FCA or CFPB complaint handling, vulnerable customer identification, root cause categorisation for complaints, or building an AI classifier for complaints.

Audit and rewrite content to remove AI writing patterns ("AI-isms"). Use this skill when asked to "remove AI-isms," "clean up AI writing," "edit writing for AI patterns," "audit writing for AI tells," or "make this sound less like AI." Supports a detection-only mode that flags patterns without rewriting.

Audit and rewrite content to remove AI writing patterns ("AI-isms"). Use this skill when asked to "remove AI-isms," "clean up AI writing," "edit writing for AI patterns," "audit writing for AI tells," or "make this sound less like AI." Supports a detection-only mode that flags patterns without rewriting.

Verifies claims, articles, screenshots, and URLs through source-grounded analysis with an evidence ledger, source credibility evaluation, and manipulation detection. Supports quick checks, full fact-check cards, two-source comparisons, and prebunking in multiple languages and policy contexts.

Use when answering questions about IFRS standards, IAS standards, IASB, financial reporting, revenue recognition, lease accounting, impairment, financial instruments, expected credit loss, ECL, consolidation, business combinations, fair value measurement, first-time adoption, deferred tax, provisions, insurance contracts, journal entries, disclosure requirements, IFRS compliance checks, audit support, GAAP differences, goodwill, or transitioning from local GAAP to IFRS.

Scans a codebase for security vulnerabilities using CodeQL's interprocedural data flow and taint tracking analysis. Triggers on "run codeql", "codeql scan", "codeql analysis", "build codeql database", or "find vulnerabilities with codeql". Supports "run all" (security-and-quality suite) and "important only" (high-precision security findings) scan modes. Also handles creating data extension models and processing CodeQL SARIF output.

Reverse shell generation and listener management. Generates platform-specific reverse shell payloads (bash, python, php, powershell, java, ruby, perl, netcat, socat, msfvenom) and sets up listeners in the Kali container. Supports one-liner generation, encoded payloads for WAF/filter bypass, listener setup with session capture, and shell stabilization. Chains from /pentester, /metasploit, or /post-exploit when command execution is confirmed.

Use to check that required disclosures, consents and notices were actually given in support conversations — the right wording, at the right point, through a channel the customer could act on. Trigger for "did we give the required disclosure", "are we capturing consent properly", "recording notification audit", "check our mandatory notices", disclosure compliance, or a complaint that a customer was not told something.

Use to review how an outsourcer, BPO or vendor handles your customer data and meets your conduct obligations, using evidence from the work rather than from their questionnaire answers. Trigger for "review our BPO's data handling", "vendor risk assessment for our outsourcer", "are our partners compliant", third-party oversight, outsourcing due diligence, or a supplier audit of a support vendor.

Drafts HIPAA/HITECH-compliant Business Associate Agreements governing PHI/ePHI handling between covered entities and business associates. Covers Privacy Rule and Security Rule obligations, breach notification, subcontractor flow-downs, individual-rights support, and state-law overlays. Use when drafting or updating a BAA, negotiating vendor PHI access, or attaching HIPAA terms to a services agreement. Trigger keywords: BAA, business associate agreement, HIPAA contract, PHI vendor agreement, HITECH breach notice.

Use to draw a defensible sample of support conversations for QA review, an audit or a manual analysis, so the results generalise to the population rather than to whatever was easy to pull. Trigger for "which tickets should we review", "how do we pick a sample", "is our QA sampling representative", stratified or risk-based sampling, review coverage design, or a finding based on a handful of hand-picked tickets.

Audit, improve, and compress every skill in the repo using live research. Load when the user asks to improve skills, audit the skill library, upgrade existing skills, refresh with new research, do a skill health check, or says "improve all skills", "update the skill library", "skill audit", or "run an improvement pass". Applies live domain research, fixes structural gaps, checks for skill linking opportunities, then rewrites and resizes each skill. Supports TARGETED mode (`TARGET=<skill> [SKIP_RESEARCH=true]`) for single-skill fixes, including learn-from-chat restructure escalations. All skills are in scope including meta skills.

Use this skill to create CodeTour .tour files — persona-targeted, step-by-step walkthroughs that link to real files and line numbers. Trigger for: "create a tour", "make a code tour", "generate a tour", "onboarding tour", "tour for this PR", "tour for this bug", "RCA tour", "architecture tour", "explain how X works", "vibe check", "PR review tour", "contributor guide", "help someone ramp up", or any request for a structured walkthrough through code. Supports 20 developer personas (new joiner, bug fixer, architect, PR reviewer, vibecoder, security reviewer, and more), all CodeTour step types (file/line, selection, pattern, uri, commands, view), and tour-level fields (ref, isPrimary, nextTour). Works with any repository in any language.