Results for “causal-interventions”

Use to measure customer effort from behavioural signals instead of CES surveys, and to audit whether a composite effort score is honest. Trigger for "customer effort score", "behavioural CES", effort without survey, repeat contacts and channel switches, transfers and reopens, or "our CES doesn't match operational data".

Analyzes prompt injection, retrieval poisoning, memory contamination, planner drift, and tool-boundary abuse in agentic systems, mapping trust boundaries and proving exploit chains.

Facilitates discussion-based tabletop exercises for SOC teams to test incident response procedures, communication workflows, and decision-making under pressure without impacting production systems.

Executes containment strategies to stop active adversary operations and prevent lateral movement during a confirmed security breach, using network segmentation, endpoint isolation, credential revocation, and access control modifications.

Designs and documents structured incident response playbooks aligned with NIST SP 800-61r3 and SANS PICERL frameworks, covering playbook structure, decision trees, escalation criteria, RACI matrices, and SOAR integration.

Use to design or audit the executive escalation path for a major account — intake, ownership, communication cadence and follow-through — so escalations are resolved rather than merely attended. Trigger for "design our escalation process for key accounts", "an executive escalation went badly", "customer went to our CEO", red account war rooms, or escalations that get attention and then quietly stall.