Results for “cognitive-bias”

Use to measure customer effort from behavioural signals instead of CES surveys, and to audit whether a composite effort score is honest. Trigger for "customer effort score", "behavioural CES", effort without survey, repeat contacts and channel switches, transfers and reopens, or "our CES doesn't match operational data".

Application-level business logic security testing for any domain. Takes an understanding-first approach: map the intended workflows before probing them. Covers: value/quantity logic abuse (negative, zero, overflow, rounding on any numeric field), workflow and state machine bypass (skipping required steps, forcing illegal state transitions, reusing one-time tokens), trust boundary violations (BOLA horizontal/vertical, BFLA, cross-tenant access, negative ownership attacks), idempotency and replay attacks (duplicate submissions, double-spend, same-reference reuse), multi-step flow integrity (checkout, registration, approval, verification), quota and rate limit bypass, time/date manipulation, and authorization code / reference number predictability. Domain-agnostic — applies to SaaS, e-commerce, banking, gaming, social platforms, APIs, or any multi-user application with stateful workflows. Chains from /pentester; chains into /param-fuzz when boundary violations or mass assignment are confirmed.