Results for “compassion”

Use to audit arrears, collections and financial-difficulty conversations for fair treatment — forbearance offered, pressure absent, vulnerability recognised. Trigger for "audit our collections calls", "are we treating customers in arrears fairly", "did we offer forbearance", financial difficulty handling, payment plan conversations, or a complaint about collections conduct.

Use to measure customer effort from behavioural signals instead of CES surveys, and to audit whether a composite effort score is honest. Trigger for "customer effort score", "behavioural CES", effort without survey, repeat contacts and channel switches, transfers and reopens, or "our CES doesn't match operational data".