Results for “confused”

Use to find where support routing is failing — misrouted contacts, reassignment chains, unassigned work, and queues nobody owns. Trigger for "why do tickets bounce between teams", "are we routing correctly", "tickets sitting unassigned", "how many tickets get reassigned", ticket ping-pong, or reviewing routing rules and queue design.

Detect and resolve naming collisions, overlapping intent triggers, and insufficient intent diversity across the skill library. Load when a new skill is created (called by universal-skill-creator), during improvement passes (called by improve-skills), or when the user asks to deconflict skills, check for naming collisions, audit trigger overlap, review intent coverage, find duplicate triggers, check skill names, or says "are any skills too similar", "which skills overlap", "deconflict the library", "check for confusing skill names", "intent audit".

Audit and reconcile the shared project glossary — find stale terms, missing definitions, conflicts, shadows, inheritance gaps, and cross-path divergences across research docs