Results for “contact”
4 skills
trailofbits Supply Chain Risk Auditor
Audits project dependencies for supply chain risks including single maintainers, unmaintained packages, low popularity, high-risk features, past CVEs, and missing security contacts.
6k · bundle
mukul975 Testing For Email Header Injection
Test web application email functionality for SMTP header injection vulnerabilities that allow attackers to inject additional email headers, modify recipients, and abuse contact forms for spam relay.
24.6k · bundle
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rulebase-co Cx Effort Score
Use to measure customer effort from behavioural signals instead of CES surveys, and to audit whether a composite effort score is honest. Trigger for "customer effort score", "behavioural CES", effort without survey, repeat contacts and channel switches, transfers and reopens, or "our CES doesn't match operational data".
1
rulebase-co Cx Routing Audit
Use to find where support routing is failing — misrouted contacts, reassignment chains, unassigned work, and queues nobody owns. Trigger for "why do tickets bounce between teams", "are we routing correctly", "tickets sitting unassigned", "how many tickets get reassigned", ticket ping-pong, or reviewing routing rules and queue design.
1