Results for “conversations”
6 skills
netanel-abergel Chat History
Search past WhatsApp/chat conversations stored in the audit log PostgreSQL database. Use when the user asks about past conversations, what was discussed, what someone said, finding a specific message, or referencing previous discussions. Also use to reply to or quote specific past messages.
6
rulebase-co Cx Collections Conduct
Use to audit arrears, collections and financial-difficulty conversations for fair treatment — forbearance offered, pressure absent, vulnerability recognised. Trigger for "audit our collections calls", "are we treating customers in arrears fairly", "did we offer forbearance", financial difficulty handling, payment plan conversations, or a complaint about collections conduct.
1
mukul975 Orchestrating LLM Attacks With Pyrit
Automate multi-turn adversarial conversations against LLM agents using Microsoft PyRIT, including Crescendo and Tree-of-Attacks-with-Pruning (TAP) attack chains with scorer feedback loops.
24.6k · bundle
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rulebase-co Cx Conversation Sampling
Use to draw a defensible sample of support conversations for QA review, an audit or a manual analysis, so the results generalise to the population rather than to whatever was easy to pull. Trigger for "which tickets should we review", "how do we pick a sample", "is our QA sampling representative", stratified or risk-based sampling, review coverage design, or a finding based on a handful of hand-picked tickets.
1
rulebase-co Cx Vulnerability Detection
Use to identify signals of customer vulnerability in support conversations and audit whether they were recognised and acted on. Trigger for "identify vulnerable customers", "did we spot the vulnerability signals", "customers in financial difficulty", bereavement or health disclosures in support, vulnerable customer handling audits, or designing vulnerability recognition for a support team.
1
rulebase-co Cx Disclosure Audit
Use to check that required disclosures, consents and notices were actually given in support conversations — the right wording, at the right point, through a channel the customer could act on. Trigger for "did we give the required disclosure", "are we capturing consent properly", "recording notification audit", "check our mandatory notices", disclosure compliance, or a complaint that a customer was not told something.
1