Results for “cpq”

Expert PCI DSS compliance advisor covering PCI DSS v4.0.1 (current) and v4.0. Use this skill whenever a user asks about PCI DSS, payment card security, cardholder data protection, CDE scoping, SAQ types (A, A-EP, B, B-IP, C, C-VT, P2PE, D), ROC, AOC, QSA assessments, ASV scans, merchant levels, service provider levels, network segmentation, penetration testing, tokenisation, encryption of PAN data, or any of the 12 PCI DSS requirements. Also trigger for questions like "are we PCI compliant?", "how do I scope my CDE?", "which SAQ applies to us?", "what changed in PCI DSS v4.0?", "how do I prepare for a QSA audit?", or any request involving payment data security, cardholder data environment, or PCI certification readiness.

Use to sign off a QA period for audit or governance — stating what is being attested to, on what evidence, and with which limitations. Trigger for "sign off the QA period", "attest to our quality results", "monthly QA governance pack", "certify the quality figures", or being asked to confirm quality was assured for a period.

Use to design or audit a QA dispute and appeal workflow with timeboxes, adjudication standards, and second-level consistency so appeals improve trust instead of rewriting scores without rules. Trigger for "QA appeal process", "agents disputing scores", "who adjudicates QA disputes", "overturn rate too high", second-level review standards, or calibration erosion from ad-hoc score changes.