Results for “customer-communications”

Post-deal new client onboarding workflow. Creates client profile, runs baseline technical audit, generates project plan, sets up communication templates, and updates CRM.

Use to identify signals of customer vulnerability in support conversations and audit whether they were recognised and acted on. Trigger for "identify vulnerable customers", "did we spot the vulnerability signals", "customers in financial difficulty", bereavement or health disclosures in support, vulnerable customer handling audits, or designing vulnerability recognition for a support team.